My overall experience that you could control was very good from the first visit to get an estimate, till I got my car back yesterday. Everyone from the ladies, at least 3 different ones at the desk, to Dean Burnett were always friendly, professional and helpful. Dean worked directly with the responsible parties insurance adjuster to get my car fixed like new, just as he promised he would day one. I’ve had a few experiences with body shops over the years and this was the best ever, and hopefully the last!!
The weakness is the Enterprise rental desk, as I had a reservation made 4 days before the sechduled drop off, got there no car as “other people showed up before be and they gave them my reserved car! Had to wate for over about 90 minutes to get a dirty car, or wate longer for cars from the airport. This reflects poorly on you cause it’s in your building.
If I have a need you will be my place to go.
Thank you,
Pat Martin
8/29/2018
Brian P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Chet was great
8/28/2018
Clyde S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Courteous, professional, efficient, thorough are the words that come to mind when I think of Chelsea, Ryan and the team.
8/28/2018
Timothy P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Service was organized, professionally executed and timely.
8/28/2018
Craig M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Scanning service outstanding customer service
8/28/2018
Carlos L. VERIFIED CUSTOMER
Vehicle Make : Scion
No issues. In and out as promised. Customer service was a 10 out of 10.
8/28/2018
Randi D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Being in a wreck is stressful. Having great customer service reduces that stress. And my car looks fantastic. Everyone I dealt with from the front desk to the repair folks were wonderful.
8/28/2018
**** E. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
My car sat in the shop for 4 days before being touched / repaired. I was without a car for two weeks and had to frequently call for updates.
8/28/2018
Rose M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job and keeping me informed on all process and progress
8/28/2018
Priscilla D. VERIFIED CUSTOMER
Vehicle Make : Buick
Very satisfied with repair. Employees very friendly, helpful. Thanks
8/28/2018
Sharon M. VERIFIED CUSTOMER
Vehicle Make : Lexus
My experience was excellent. I would recommend Rick Hendrick Collision for repairs.
8/28/2018
Steven O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent
8/28/2018
Marcia P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job second time you fixed my car and both time looks great!TgNk you, Marcia P
8/27/2018
Tonya G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Pick up was quick and easy! Overall Experience was great!
8/27/2018
Ebony M. VERIFIED CUSTOMER
Vehicle Make : Mazda
I think you’ll have expertise service and thanks for the good experience. I apppreciate all your help! In kind regards, Ebony M
8/27/2018
Elizabeth C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job. Could have been cleaned up a little better.
8/27/2018
James S. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent service, great workmanship, returned a clean car to me with no problems. A little pricey.
8/27/2018
Mark M. VERIFIED CUSTOMER
Vehicle Make : Kia
It was nice to get updated info--about the estimates, progress on repairs, and pic-up date.
8/26/2018
Michael M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very Happy.
8/25/2018
Jessica B. VERIFIED CUSTOMER
Vehicle Make : Kia
Very quick repair! I was kept up to date. Very nice customer service. My car looks great, I am very pleased!!