It took 13 days for Hendrick to respond only to tell us that the initial repair estimate would be higher and that they had not started anything. I was told "get the car in first thing in morning so we can get started right away". We brought the car in the night before. We called 4 times before a call was finally returned. I approved increased estimate within 2 hours. When day of "completion" arrived I called and emailed. Finally got up with rep and she said it was done you can pick it up in an hour. My wife ubered there and it was not ready and she was told that by rep that she never said it would be ready in an hour. That was not a true statement. Very disappointed in lack of communication and the lack of care in "getting" that we are without a car and that the dimension of time in getting stared is important to your customer. This is our third Mercedes.
9/27/2018
Nadia O. VERIFIED CUSTOMER
Vehicle Make : BMW
Keep up the good work
9/27/2018
Gayle L. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service and my vehicle repair was completed ahead of schedule. Kevin Bievenue went above and beyond to ensure everything was done right. Thank you
9/27/2018
Jeffrey L. VERIFIED CUSTOMER
Vehicle Make : BMW
Courteous, prompt, and my injured BMW has never looked better
9/27/2018
Charlotte M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Looks amazing! Great job and great service. This is how you run a business.
9/27/2018
John G. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone was professional and worked in a timely manner.
9/27/2018
Vasudeva V. VERIFIED CUSTOMER
Vehicle Make : Toyota
So far so good as I took one day back
9/27/2018
Delbert B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did a great job and I am very happy with the work and kindness of these people, great job! Thank you
9/26/2018
Mary M. VERIFIED CUSTOMER
Vehicle Make : Acura
We were very satisfied with the work on our car and the professionalism of Chet Hubbard.
9/26/2018
Kimberly B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very friendly staff and the repair was fast and it was a pleasant experience.
9/26/2018
Alex W. VERIFIED CUSTOMER
Vehicle Make : Nissan
They kept me updated with everything that was going on..
9/26/2018
Anthony A. VERIFIED CUSTOMER
Vehicle Make : Ford
Before presenting fact back to owner, Make sure everything is put back together and wiped down..
other than that great service
9/26/2018
Dennis W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The staff were very professional,and courteous, I was very impressed with the company,they did a fantastic job on my vehicle, I would recommend my friends to the company, keep up the good work, job well done????
9/25/2018
Myles L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The staff was very friendly. Alex did an amazing job at explaining what work needed to be done in my vehicle. The staff kept me updated via text message and phone calls. The work was amazing!
9/25/2018
Christopher H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I got my vehicle back before the estimated date. Quick process!
9/25/2018
Susan P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service, efficiency and quality of the work were all excellent!
9/25/2018
Cynthia M. VERIFIED CUSTOMER
Vehicle Make : Kia
Great job on repairs but it took awhile to get it done even despite the hurricane.
9/25/2018
William R. VERIFIED CUSTOMER
Vehicle Make : Land Rover
First class service from beginning to end. Great job, Brad and team.
9/25/2018
John R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Don did an excellent repair job. We especially liked the frequent status updates. We would recommend you to any of our friends.
9/25/2018
William M. VERIFIED CUSTOMER
Vehicle Make : Honda
Jason was awesome! I wouldn’t trust anyone else with my repairs