No follow up, incorrect information and poor customer service.
Repair work looks good.
10/22/2018
Durham C. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything went as planned and the work was done nicely and a few hours earlier than expected.
10/22/2018
Sullivan E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The vehicle was finished ahead of quoted time. Work looks like new.
10/22/2018
Mary K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nice people. Took longer than expected, but was kept informed of the progress
10/21/2018
Heather P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Matt was very helpful, and his estimate of the repair completion time was on the money. The car looks brand new.
10/20/2018
Volvo Car. VERIFIED CUSTOMER
Vehicle Make : Volvo
My experience was pretty good overall. The women at the front desk were super helpful and very nice. When I got my car it was backed into the parking spot which was nice. The only things I saw that I didn't really care for was the dusty finger prints on the inside on the door and steering wheel and my head lights didn't seem like they were ajusted properly. I had to get up early the next morning to go to work and they are shining about 5 foot in front of my car towards the ground. I'm a mechanic at Volvo so I can fix that easily, but for the average person it would be an inconvenience.
10/20/2018
Barbara K. VERIFIED CUSTOMER
Vehicle Make : Buick
Tracey did a great job of assessing the vehicle and explaining the process on our initial visit. Hendrick kept us informed of schedule, and everyone there appeared to know their job and did it efficiently. Everyone I dealt with was congenial and made me feel welcomed.
10/20/2018
Scott F. VERIFIED CUSTOMER
Vehicle Make : Volvo
Tony and Paul run an excellent operation. Very professional, proactive communication, done on time and outstanding results are just a few of my thoughts about my experience at Hendrick Collision.
10/20/2018
Andrew W. VERIFIED CUSTOMER
Vehicle Make : Audi
Great job, I have been fortunate to have all of my vehicles looking great again due to your outstanding work on auto body repair!!!
Great job again,
Dru
10/20/2018
Debra R. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone at Hendrick Honda Collision were helpful and friendly. John was who assigned to my repairs. He was professional and friendly. He clearly explained what repairs would be done. I was very happy with my experience.
10/20/2018
Alfonso B. VERIFIED CUSTOMER
Vehicle Make : BMW
Great customer service. Im just glad i chose Hendricks to repair my car
10/20/2018
Kelsey B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Hendrick Collision has not once but twice delivered incredible customer service and timely repair! I wouldn’t trust my car with any other repair service :)
10/20/2018
Leslie G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Finished earlier than promised. That made me happy! Fit me in very soon after my estimate.
10/20/2018
Charles B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jim Scrimale was a pleasure to work with. Give that man a raise for his he is a huge asset to your company..
10/19/2018
Melissa J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Andrew was great! He kept me informed the whole time and my car is beautiful again!!
10/19/2018
James P. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for keeping me informed throughout the repair process and letting me know the progress that was being made. Wanda was always very kind and helpful and the car looks good as new.
10/19/2018
Jade W. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Everyone was very polite.
10/19/2018
Airika J. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car was in repair for two weeks. I mentioned my concerns with the repair and there are still things that need to be fixed on the vehicle.
10/19/2018
Susan W. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair was not complete. HCS says I need to take my car to the dealer to complete repair. They don't know how to repair. I can't believe I used GEICO's recommended repair shop. I even allowed them to reuse a damaged part!
10/19/2018
Emily D. VERIFIED CUSTOMER
Vehicle Make : Porsche
Professional, great response to detail and very pleasant!!