It was just super easy dealing with everyone. I was kept informed on the status of my car and the convenience can’t be beat. Thanks!
12/8/2018
Michael L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looked great and TJ was very responsive and friendly
12/8/2018
Steven B. VERIFIED CUSTOMER
Vehicle Make : Toyota
So far so GOOD. I appreciate you guys.
12/8/2018
Atalya O. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Justin did an awesome job walking me through everything!
12/8/2018
Joann N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service. Very quick repair. Would recommend them
12/8/2018
Audrey H. VERIFIED CUSTOMER
Vehicle Make : Lexus
I'm very happy with the fixing of my bumper. It looks better than the rest of my car
12/8/2018
Eric B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was thoroughly professional and helpful it was a great experience thanks
12/8/2018
Griffin B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service and communication at all times!
12/8/2018
Ilda R. VERIFIED CUSTOMER
Vehicle Make : Buick
Thank you for your help and support in fixing our vehicle. Keep up the amazing customer service you all provide. ????????
12/7/2018
Alissa W. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
A) the original communicated puck up date was one day overdue, without letting me know.
B) the initial cost was calculated wrong by a good 25% - if i woukd have gotten to an independent repair shop, i would have had to cover the extra cost (happenend now the 2nd time, so hard to believe, that it is an mistake)
C) during instepction, a part is still broken and will need to be repaired - so far nobody reach out to me when this will be done, even afyer i contacted the representative (Paul Hoffman)
So, no, the service is not good and in my opinion needs a lot of improvement.
I will contact USAA today to discuss further steps this regards.
With kind regards,
Lars Koller
****-****-xxxx
12/7/2018
James H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you so much for taking care of my truck and for updating on the progress of the repairs and getting my dodge back in A1 shape it feels good to know that my truck was in good hands and did the best quality work anybody could ask for thank you all for what you did and continue to do guaranteed
12/7/2018
Carla T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Happy with results and repairs done in a timely manner
12/7/2018
Louise W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jim kept us informed about our vehicle during the repair process
12/7/2018
Leroy W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent customer service and car care.Not only was the repair work excellent but the detailing of the vehicle was not expected.
12/7/2018
German R. VERIFIED CUSTOMER
Vehicle Make : Honda
Not enough good words to express my gratitude with the whole team. I’m new in Charlotte but I will recommend this place ????
Thanks so much Justin Bowers and his tema!
Happy holidays to all
12/7/2018
Siva P. VERIFIED CUSTOMER
Vehicle Make : Honda
Car repair did not complete fully. There is a component that broke after the repair.
12/7/2018
John F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kevin was great in answering my questions and keeping me informed. Top Notch service!!