Communication during the process would have been greatly appreciated.
2/7/2019
Linda/john C. VERIFIED CUSTOMER
Vehicle Make : Toyota
For me, the process went as smoothly as I could hope for. I also appreciate getting updates on the repair progress. Thanks!
2/7/2019
Justino N. VERIFIED CUSTOMER
Vehicle Make : Honda
None
2/6/2019
Dilip M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Two issue,
****. I had to take car back for fixing seat belts which were lest in unsafe mode.
2. Your e mail update is not good..mostly same standardize formate.
2/6/2019
Emily S. VERIFIED CUSTOMER
Vehicle Make : Jeep
They took the stress off of the customer and kept you updated with the process of your car! No complaints with my experience with Hendrick.
2/6/2019
Mary A. VERIFIED CUSTOMER
Vehicle Make : Ford
All was great. I was update and kept
In the loop. Customer service was also great when I had trouble getting into your facility I was helped by a patient and pleade young lady . The rest of your staff was great when picking up my car.
2/6/2019
Kara G. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
The repair I was pleased with but not the customer service. Multiple times I had reached out to my advisor and left multiple messages on managers voicemail with NO return call. My car was onsite for almost 3 days before anyone ever looked at. The other insurance company was paying for my rental and they cut off my rental before parts were ever ordered. I feel the advisor should have walked me through process so then I could make a decision to leave or keep the car until parts were ordered. I had to pay for a rental for about 2 weeks. My car was in the shop for over 2 weeks. It was a very bad experience. I will NEVER use your shop for a repair ever again.
2/6/2019
Samuel L. VERIFIED CUSTOMER
Vehicle Make : Toyota
You need more parking!!!!!!
2/6/2019
William S. VERIFIED CUSTOMER
Vehicle Make : Honda
The work done on my truck was very satisfactory.
The only complaint that I have is that the pin stripe on
on the back half of the left side of my truck was not put on.
Nobody let me know and I did not realize it until the next day.
2/6/2019
Luis R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excelente
2/6/2019
Nicholas K. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for repairing my car in a timely manner.
2/6/2019
Vinson G. VERIFIED CUSTOMER
Vehicle Make : Lexus
No comment because you and your team did a job thank you'll very much.
Vinson & Toni Gaines & family
2/6/2019
Wanda L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Shelby **** was very helpful and knot of what was to going to happen to my vehicle. She kept me updated through texts and emails. She is very professional and a great asset to Hendrick Collision.
2/6/2019
Lynn Y. VERIFIED CUSTOMER
Vehicle Make : BMW
Awesome experience! Beyond my expectations.
2/6/2019
Peter R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Matt always takes extraordinary care of any car my family has brought in. And this time was no different. Thank you all for doing an amazing job!
2/6/2019
Sherwood B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Hendricks did a good job and I appreciate them for accommodating me with the rental car after my rental ran out. Otherwui would have been sorely disappointed in the experience
2/5/2019
Donna P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ryan Brock was the best...the front office staff was amazing! I was kept informed every step of the way and my car looks like brand new! Thanks, Hendrick Collision!!
2/5/2019
Carlos F. VERIFIED CUSTOMER
Vehicle Make : Honda
The car was fixed 2 days later than expected. But it came out all right. .
2/5/2019
Michael M. VERIFIED CUSTOMER
Vehicle Make : Honda
Was not informed of additional damage found on the vehicle near site of damage from accident. Could have saved me a lot of headache by asking about it and just doing it while the vehicle was still in the shop and I had the rental.
2/5/2019
Laura V. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Great work, great service advisor, efficient front desk.