The car looks and operates great and was repaired in the time frame we were told. Everyone was friendly and helpful. I mentioned in the previous survey that while the car was spotless, the brake and accelerator pedals were almost too clean to the point of being slick but it is the only drawback on an otherwise well done job.
11/10/2023
Michael-s-&-laure W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great communication from start to finish with Jarod and Angie. 5 star service.
11/9/2023
Julia B. VERIFIED CUSTOMER
Vehicle Make : Kia
Cannot tell that there was any damage to the car. I was really pleased. The only concern I had was with parking when I brought the car in for repair. It took great deal of looking around and just putting the car in a parking place on side of building. When I picked it up, the parking was greatly improved. There was plenty of spaces in front of the entrance.
11/9/2023
Michelle H. VERIFIED CUSTOMER
Vehicle Make : Honda
The whole experience was extremely smooth. Staff were pleasant and great communicators. Andrew.., my service advisor was the best. He delivered excellent customer service. I have since recommended this location.
11/9/2023
Joe D. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service - work complete on the day promised.
11/8/2023
Tamika H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Joe was excellent! I have never needed body work before and was completely lost in the beginning of this process. Joe kept me updated while extensive work was done on my Jeep. I hope I never need collision services again, but I know that Hendrick would be the place to go.
11/8/2023
Precious C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
No thoughts! Just very pleased. Keep up the fantastic work!
11/6/2023
Prashanti M. VERIFIED CUSTOMER
Vehicle Make : Honda
yes Rusty has been very supportive and he even post delivery helping in fixing few things . Not only that there is misplace of my luggage tray and he did agree to procure it and help with getting installed back. HE truly committed and ensure 100% support to meet customer needs
11/4/2023
Christopher L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Rusty did a great job for me! He kept me informed during the entire process. The gal at the front was also very nice when dealing with her. All in all, a GREAT experience! Thanks!
11/4/2023
Kala B. VERIFIED CUSTOMER
Vehicle Make : Lexus
I’m so happy Hendrick luxury collision center was able to repair my car. My car looks like a brand new car now !
11/4/2023
Cindy B. VERIFIED CUSTOMER
Vehicle Make : Honda
Customer Service was great! Kevin kept me well informed about the status of my car. When I received my car it looked brand new. Very happy with the work performed!
11/4/2023
Jennifer J. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Very satisfied with the repairs, communication and updates through the entire process. It was very convenient to have the rental car available in house.
11/4/2023
Anne G. VERIFIED CUSTOMER
Vehicle Make : Porsche
I was extremely disappointment with the lack of communication to get updates on my car. I would never recommend you after my experience! My calls and emails would go unanswered, my request for return calls never happened. Absolutely terrible customer service!
10/29/2023
Philip S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My repairs were handled quickly and professionally. The team did a great job keeping me informed of the progress and completed the work on schedule.
10/29/2023
Wil M. VERIFIED CUSTOMER
Vehicle Make : BMW
John and Anna were incredibly helpful throughout the repair process and did a great job managing the repair and keeping me updated. Excellent service and the repair work was exceptional.
10/29/2023
Li L. VERIFIED CUSTOMER
Vehicle Make : Honda
I’m really satisfied with my repair service, I got updated for every progress and happy with the quality!
10/27/2023
Mihai D. VERIFIED CUSTOMER
Vehicle Make : BMW
Thank you.
10/27/2023
Carol J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
No issues Great service from all
10/27/2023
Sholanda E. VERIFIED CUSTOMER
Vehicle Make : Honda
Great overall customer service. Wonderful communication about the status of my vehicle; however, went to pick up my car and some scratches were left on my vehicle that were supposed to be fixed.
10/27/2023
Rhonda B. VERIFIED CUSTOMER
Vehicle Make : Honda
Looks good and liked being able to pick up rental on-site