Andrew was extremely helpful and great communication! Super fast turnaround time!
Thank you
3/8/2019
Elizabeth L. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job. We are very impressed with the repair work. More importantly the level of customer service exceeded our expectations
3/8/2019
Wendy M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good job!!! Thanks
3/8/2019
Brittany B. VERIFIED CUSTOMER
Vehicle Make : Honda
There is two spots on the bumper piece that are bumped up that I showed to the lady helping us before we drove the truck off the lot. She said let the warm weather come and see if it settles and then we will decide what to do. Other then that everything looks great.
3/8/2019
Ian G. VERIFIED CUSTOMER
Vehicle Make : BMW
Car repair isn't something one normally equates with smiling faces. Happy to have done business with you all.
3/7/2019
Brandon P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Brad Barley is top-notch. He’s knowledgeable, friendly, accommodating, and goes the extra mile to make sure the customer is completely satisfied. I appreciate his honesty in every step of the process. Brad is respectful to the customer, showing me all options and their costs, as well as taking the time to explain the work process on my car.
My car looks great again. Thanks!
3/7/2019
Donald I. VERIFIED CUSTOMER
Vehicle Make : Jeep
They did a very good job repairing my vehicle
3/7/2019
Roy H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Took to long for repairs, not great communication with insurance company could not get adjusters to agree to suplment until I got involved, had to turn rental car in because it took 7 days longer. Got call said car ready but you have to pay before we can let you have car. You were willing to let my car sit until you got paid, bad business so I paid , asked has ins paid they said no. . I call insurance company they said usually shop will asked is it approved , or checks cut insurance said they would send ayment to me direct. Just took offenence that I had to pay or no car spent lot of time doing your job.i think you were worry more. Bout you getting paid that about customer, not good business. So you know have bought 3 Lexus Silverado many trucks vans look me up looking at range rover now but life will go on I will wait on my money so you who made a profit want have to wait. Very dissatisfied.
3/7/2019
Erik &. VERIFIED CUSTOMER
Vehicle Make : Honda
Took longer than expected, but work was great. Would rather wait longer and have it done correctly. Shelby was fantastic.
3/7/2019
Charles R. VERIFIED CUSTOMER
Vehicle Make : Nissan
This is our second car to be repaired at Hendrick. An outstanding job was done on both cars. Along with that the care team members were excellent , friendly and caring.
Both times a pleasurable experience will recommend you to any friends who may need body repair and I have to say “ I hope I don’t need you in the future”
Thanks again
Charles R
3/7/2019
Phillip/lauren P. VERIFIED CUSTOMER
Vehicle Make : Dodge
The damage on the lift gate to my durango was not repaired to the proper extent, if at all. When I picked up the car, the damage (though small) was clearly still scratched and rough. They offered to "touch it up" which I let them do - twice because the first time still did not fix the exposed metal. Not wanting to drag this out with 2 kids at 5pm, I trusted what was done was proper. When I got home it was already rough again with some of the "touch up" substance transfered onto the bumper. I see now that my Geico estimate only called for refinishing the lift gate while another estimate I had done called for a more laborious repair. I know in the grand scheme this is small damage, but it's disappointing that it was clearly ignored and I'm left to awkwardly accept that my repair was not 100%, take my keys and leave.
3/7/2019
Mary B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent communication -- nice in person service -- nice work on the car.
3/6/2019
Patricia P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great customer service
3/6/2019
Denise N. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone was extremely helpful with great customer service. When I dropped off my car, the rental was slow in coming and the woman at the desk noticed that I was still waiting and offered assistance. My estimator, Shelby, called several times throughout the repair process to keep me up to date on the progress. I am very happy with the service and the result. My car looks like new again!
3/6/2019
Keith B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Dendi made the entire process extremely smooth. It was a pleasure from the beginning of the process to the end.
3/6/2019
William S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My wife was really excited about how clean the car was,she said you guy's did a great job
3/6/2019
Stephen W. VERIFIED CUSTOMER
Vehicle Make : Lexus
The car was delivered so clean it was like new. I was always in and out of the office quickly (drop-off and pick-up). The email updates were helpful and timely.
3/6/2019
Jason K. VERIFIED CUSTOMER
Vehicle Make : Dodge
Awsome service, fast turn around time and wonderful customer service from the minute I walked in.
3/6/2019
Wade M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very professional and customer service oriented.
3/5/2019
Linda S. VERIFIED CUSTOMER
Vehicle Make : Honda
The only complaint is that my car was extremely dusty inside from the work done. I feel this should have been taken care of