Everyone was friendly. I came in during lunch yesterday they were all eating and didn't look at so annoyed to help me ????
I don't think when y'all are trying to reach someone that you should text them or email if we don't answer the phone
4/16/2019
Johanne B. VERIFIED CUSTOMER
Vehicle Make : Land Rover
I have been waiting for over a month for my car to be completed. I picked it up and continued to get emails daily that it was ready for pick up. There were some parts that got damaged when they taped up the window until parts came in. They said parts were ordered and would be in in about a week. I have heard nothing since. Very frustrating. I have replied to a couple of the emails saying my car was
Ready for pickup. Very very frustrating and way to long to fix a mistake that happened there.
4/16/2019
Rich S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Start to finish was a very simple and easy process. Thank you all for such wonderful customer service and attention to detail. The repairs on the truck are flawless!!
Thank you
Lee
4/16/2019
Christine D. VERIFIED CUSTOMER
Vehicle Make : Honda
Hendricks collision did a wonderful job on my car. It was done in a timely manner. They texted me every day so I would know how it was going. The personnel was very friendly, professional and helpful. If I need any repairs in the future, I would use Hendricks.
4/16/2019
James R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job!
4/16/2019
Patricia W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Need to return to have a run in the front bumper fixed
4/16/2019
Laura A. VERIFIED CUSTOMER
Vehicle Make : GMC
Everyone was so kind and the repairs were completed earlier than expected!
4/16/2019
Randall W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Ask client if repair of uncovered items would like to be repaired at owners expense. My front rubber gravel shield needs replaced and no one offered to fix it. Just put old torn one back on.
4/16/2019
Lana N. VERIFIED CUSTOMER
Vehicle Make : Honda
Keep up the good work.
4/16/2019
Peggy M. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you for the great work that was done on my car. I was very pleased, and would recommend your company to anyone who needs repairs.
4/16/2019
Brian P. VERIFIED CUSTOMER
Vehicle Make : Lexus
****was great!
4/16/2019
Margie H. VERIFIED CUSTOMER
Vehicle Make : Dodge
The Hendrick Team went above and beyond to help us. We had an appointment set, then my Brother-in-law in LA had a massive stroke. I had to cancel my appointment. I'm just a everyday customer (a stranger) but The office Team checked on me prayed for my Brother-in-law and would check back periodically until I was able to return and get my Ram repaired. The repair team was timely and did a great job. The text messages was great. Thank you.
4/14/2019
Kelsey Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was on a tight budget and they really came through and helped me out with the repairs. They were friendly, helpful and just fantastic.
4/14/2019
Janet B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your team is awesome.. Shelby kept us informed every step of the way..they were all outstanding.. thank you for your service..
4/14/2019
Debbie P. VERIFIED CUSTOMER
Vehicle Make : Ford
Just picked up my car yesterday afternoon. Very happy it was done a lot sooner than promised. Car looks good. Everyone was very nice and helpful at Terry LaBonte Collision. I liked the text messages on the progress of my repair.
4/13/2019
Elizabeth C. VERIFIED CUSTOMER
Vehicle Make : Lexus
My experience at Hendrick was amazing. Karen was wonderful to work with and was very efficient in her communication with me and also with the insurance company that we were dealing with. She was a wonderful advocate and kept me up-to-date on the status of my vehicle as it went through the repair process. I would recommend Hendrick luxury collision service to anyone!
4/13/2019
Meredith W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Took longer than expected and didn’t try to help out with rental issues or discount
4/13/2019
Melissa F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Always great work. Thank you.
Melissa J Fawbush
4/13/2019
Chelsea A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
overall the repair experience was awesome. I do feel that getting updated calls about my car repairs would have been better than relying on email communication alone that is my only complaint. They finished repairing my car well in advanced and for that I am thankful.