I started out receiving email updates but those seemed to taper off and I got phone calls instead. All fine but I'm much better at looking at and responding to email as requested. It was slightly frustrating to have been told an estimate of 9 days and it took more than twice that (three weeks) -- I understood the delay but I bring this up so that you may give folks a range of possibility up front so they could be prepared for the process to take much longer.
I appreciated the car being cleaned when it was returned, that was very nice and it was clear my car was well taken care of. I also really loved having the enterprise location on site which made that transition seamless. overall a good experience. staff was friendly and helpful.
4/18/2019
Phyllis D. VERIFIED CUSTOMER
Vehicle Make : Buick
Manners of old school. Very professional. I would recommend them for repairs.
4/18/2019
Carl D. VERIFIED CUSTOMER
Vehicle Make : Acura
I was extremely satisfied with the quality of my repair, how quickly it was completed, and the excellent communication throughout the process.
4/18/2019
Tiffany T. VERIFIED CUSTOMER
Vehicle Make : BMW
Great repair work! Like it never happened.
4/18/2019
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent work. Looks brand new.
4/18/2019
Brenda L. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car looks great. Thank you.
4/18/2019
James M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Every thing played out as expected with full satisfaction.
4/18/2019
James S. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you to the craftsmen who worked on my truck
4/18/2019
Heath K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service and timely completion!
4/18/2019
Avala N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
A satisfied customer from estimate to repairs!!! Job well done!!!
4/17/2019
Jelani T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good job and great customer service. My car looks brand new.
4/17/2019
Richard B. VERIFIED CUSTOMER
Vehicle Make : Lexus
When I walker into the Collsion Center office, I was immediately pleasantly greeted by the receptionist. Working with Justin was I was treated very professionally and he very thorough to get car repaired with high quality. Justin was also amazingly patient to explain the process and repair work to be done. Finally, Justin worked well with the Insurance Ajustor in a timely manor to expedite the repair work.
4/17/2019
Patricia V. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
They were efficient, personal and friendly. Ready to help you, answering any/all questions. I am completely happy. Excellent service!
4/17/2019
Ouida G. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
So far, very satisfied with the total experience with Hendrick Collision. Your kindness was over and above my expectations. Thanks for everything. Ouida
4/17/2019
Amira B. VERIFIED CUSTOMER
Vehicle Make : Honda
The people and service were excellent. Thank you.
4/17/2019
Edward W. VERIFIED CUSTOMER
Vehicle Make : Acura
Karen did a great job.
4/17/2019
Sylvia H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very pleased. Excellent service!
4/17/2019
Jasmine W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I loved how much communication I received on updates about my car. My car was ready on time and the staff were so nice and helpful!
4/17/2019
Arbe B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great job, thanks
4/17/2019
Lourdes P. VERIFIED CUSTOMER
Vehicle Make : Honda
You have a great team in place. From Curtis and Michelle at the desk, the Enterpise desk, and Bob Lewis as the Nationwide adjuster the process of dealing with you all at a stressful time has always been good. Can’t think of going anywhere else.
Lourdes Gee