Very easy process. Brett was very professional and so were the ladies upfront. The vehicle looks better than it did before the accident. They added value not only to the car, the overall experience was top notch! You guys owned this from start to finish. Thanks Again, Leroy B.
7/12/2019
Chanda F. VERIFIED CUSTOMER
Vehicle Make : KIA
Andrew was very attentive and informative
7/12/2019
Adalgiza S. VERIFIED CUSTOMER
Vehicle Make : NISSAN
I’m very happy with my Nissan repair Mr Mark was very gently and him show us every thing about our car repair I’m very proud of Hendricks collision thanks
7/12/2019
TIYANTE B. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
My whole experience from the moment I walked in the door I was treated with the best customer service. Ryan and Amanda were very informative and made sure I understood the process. I really liked the text messaging system also.
7/11/2019
Jason H. VERIFIED CUSTOMER
Vehicle Make : HONDA
Kevin was very personable and professional. Everyone was kind and knowledgeable. I fully trusted that my car was getting the best care. I appreciated the daily updates through text message. The whole process from the call to Geico insurance representative to picking up my car was clean and steamlined. Thank you
7/11/2019
Kelven D. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Nice updates and communication by the lady who surveyed our Suburban.
7/11/2019
V VERIFIED CUSTOMER
Vehicle Make : VOLVO
The work of the repair was fine. The amount of dust left in the car was not. There were also other issues such as being contacted when my repair was being worked on and it was not delivered when it said it would be. It was held up by insurance information which I was told by the insurance. Company it should not have been. The attitude of the customer service people over the phone was ridiculous, calls were never returned and given the run around.
7/11/2019
Brett M. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Derek was great to work with. I'm not sure how my account reads, but you guys send me texts using my husband's name but for my vehicle. Please adjust!
7/10/2019
MARGARET W. VERIFIED CUSTOMER
Vehicle Make : KIA
Thanks,the repair and the rearview mirror are great.
7/10/2019
Gary F. VERIFIED CUSTOMER
Vehicle Make : DODGE
My vehicle looks just as good as when I got it. Thanks Guys.
7/10/2019
Rick L. VERIFIED CUSTOMER
Vehicle Make : CADILLAC
There has been absolutely no communication from you throughout this process. And, now you state that I've picked up my vehicle! I have NOT! This is the first communication of any kind from you.
7/10/2019
Debbie V. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Friendly staff !!
7/10/2019
Richard P. VERIFIED CUSTOMER
Vehicle Make : KIA
Took over a week.
7/10/2019
RUTH K. VERIFIED CUSTOMER
Vehicle Make : SUBARU
Confident in your work and service. Thank you for returning my car looking great!
7/10/2019
James S. VERIFIED CUSTOMER
Vehicle Make : HONDA
Not happy to have to have a repair, but Ryan took GREAT care of us. He kept us posted step by step, and the car looks perfect.
7/10/2019
RONALD W. VERIFIED CUSTOMER
Vehicle Make : DODGE
Professional excellence from start to finish! An amazing customer experience and I am thankful that I chose Hendrick Collision.
7/10/2019
TRENTON R. VERIFIED CUSTOMER
Vehicle Make : FORD
Car was returned to me with a screw in the tire and an air leak that was not there when it was dropped off. Bumper was repaired, but backup sensor registers something behind it at all times so it is useless. A simple quality test would have shown them that they did not install it correctly. I was rear ended on the highway and who knows what the shock to the vehicle could have done. I now have a tire pressure sensor that randomly turns on and off as well as a door ajar light that never turns off. Hendrick Collision had a blank check from the insurance company and didn't even identify and fix all of the issues with my vehicle. I addressed these concerns with one of the mechanics. He patched the tire, but shrugged off the two sensor malfunctions. This all makes me very weary of the quality of work that they did complete.
7/10/2019
Almetta H. VERIFIED CUSTOMER
Vehicle Make : GMC
Very courteous and professional. Kept me updated every step of the way. The body work was exceptionally well done. I even received a car wash, and that was a nice touch.
Mrs.Hunter
7/10/2019
GUSTAVO H. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
Wonderful service and Chad kept me informed with updates on the repair. Nice to have my car back and cleaned outside.
7/10/2019
MITCHELL F. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Bret at the Collision Center really worked hard on keeping us updated on what needed to be done and fixed and the time periods to get it done and did a fantastic job all the way through. I would recommend anybody to get their car fixed there because they do such an excellent job. I think Bret should get a commendation for the work he did because it was excellent. Thank you so much at the Collision Center at Hendricks because you did such a great job.