I have already expressed this with Andrew. My only comment relates to the time it took to make fairly simple repairs. I understand that July 4th was included in the time frame but should it take two weeks to replace two pieces of glass and a door panel?
7/18/2019
JEROME E. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Tom and his team a great job on my Chevy Spark.
7/18/2019
TRENT H. VERIFIED CUSTOMER
Vehicle Make : HONDA
The whole team was great! They were knowledgeable, friendly, helpful, and made everything easy for me. I can’t thank Rodney Davenport enough! He was more than patient and always easy to communicate with! He took the time to explain everything to me and answer my many questions. I hope to never be in another accident that requires collision repair, but if I do (or anyone else I know does), I will certainly reach out to Hendrick...specifically Rodney. I shared these same accolades with my USAA agent yesterday. Thank you for the opportunity to share my feedback. Job well done, Hendrick Collision!!
7/18/2019
ERICKA J. VERIFIED CUSTOMER
Vehicle Make : HONDA
My car looked brand new, and the service level was exceptional. They under promised and over delivered, boy I am a happy camper. Thanks for an Awesome experience!
7/18/2019
MARVENA B. VERIFIED CUSTOMER
Vehicle Make : DODGE
I was really please with the way that my car turned out I can't thank Jason enough for his help and keeping me up on the progress of my car they did a fantastic job, I will recommend Hendrix to all my friends and family to get work done if they need repairs the team there is great
7/18/2019
MICHAEL K. VERIFIED CUSTOMER
Vehicle Make : VOLKSWAGEN
Truly outstanding service from the front rest to my service agent Well done!!!!!
7/18/2019
DAVID H. VERIFIED CUSTOMER
Vehicle Make : SATURN
Very courteous and professional.
7/18/2019
Hardik C. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Awesome service Ryan was really good
7/17/2019
Patricia S. VERIFIED CUSTOMER
Vehicle Make : KIA
The customer service and work on my car were way beyond my expectations!
7/17/2019
Debra J. VERIFIED CUSTOMER
Vehicle Make : SATURN
Your customer service can’t be beat! Everyone was friendly, courteous and knowledgeable. My car was finished in just over 24 hours!
7/17/2019
Cecilia K. VERIFIED CUSTOMER
Vehicle Make : KIA
Kevin and his team were friendly and accommodating. I was kept informed of the progress on my vehicle and notified when all work was completed.
7/17/2019
Karen D. VERIFIED CUSTOMER
Vehicle Make : FORD
I am extremely satisfied with the service that I received. Kevin was friendly and professional and ensured that the whole process was smooth from start to finish. The frequent communication on the status of my car throughout the week was appreciated. I am more than pleased with the structural and cosmetic outcome of the collision repair. It looks like new. Thank you to Ray for restoring my car.
7/17/2019
LUTTITA H. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
You kept updated through the entire process. Excellent customer service and very professional.
7/17/2019
Carray B. VERIFIED CUSTOMER
Vehicle Make : LINCOLN
The repairs of my vehicle is not complete. I am very impressed with the work done and the professional assistance of the staff and the work completed this far. Due to a back order part, we are unable to have a completed vehicle repair.
7/17/2019
ASHLEY C. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Wonderful experience from start to finish. They took great care of me.
7/17/2019
KEIRSTIN C. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
They were able to complete the repairs and get my vehicle an oil change in a timely manner so I was able to have it by the time I returned from deployment. Very happy with the service I received.
7/17/2019
Joseph M. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
I was extremely pleased with my experience. Staff members were extremely helpful and courteous. Repair was finished 2 days ahead of schedule. Daily communication kept me informed of progress.
7/17/2019
ROSE F. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Job well done!!!
7/17/2019
Brenda S. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Jason was great, always kept me informed as to the progress of my car. Very prompt with my concerns & questions!!
7/17/2019
JAMES W. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Excellent communication from start to finish. Jeannette was on top of it! Her efforts made us feel well taken care of. Since we live 3 hours from Richmond, we relaxed and let Hendricks handle it. Our daughter picked up the car Friday and drove it home. It looked better than it had the last time we saw it. Great job on the detailing!