Job well done by everyone involved! I appreciated the updates throughout the process and the timely manner in which it was dealt with. Thank you..................Kristopher Field
9/1/2019
Julio B. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
The new front bumper is not well aligned with the passenger side of the car. Only noticed that after I got back home. I was tired of wasting time with phone calls and going back and forth and did not complain at the time. But no, I am not satisfied, it is clear that something bad happened to my new car.
9/1/2019
Barbara R. VERIFIED CUSTOMER
Vehicle Make : INFINITI
A little longer than I expected but good job.
8/31/2019
Kathy T. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
My car was ready than first expected and looks great! Thank you
8/31/2019
Joseph T. VERIFIED CUSTOMER
Vehicle Make : FORD
I've had multiple cars fixed here, and always excellent service!
8/31/2019
KEVIN D. VERIFIED CUSTOMER
Vehicle Make : BMW
Karen was excellent. She is very knowledgeable and confident in the whole insurance process which made me feel very comfortable. She also was diligent in keeping me informed at every step of the way. She even went out in the rain to get my parking pass from my vehicle to leave for me at the front desk.
I was told to take my car to one of two places: Hendrick Luxury or Import Body and Paint. I’m so glad I chose Hendrick and that’s all because of Karen and the excellent work done to repair my car! Thank you.
8/31/2019
Gail L. VERIFIED CUSTOMER
Vehicle Make : KIA
Friendly and courteous service
8/31/2019
LUSIA R. VERIFIED CUSTOMER
Vehicle Make : BMW
I felt that my car was there for more time than necessary. I understand there were delays not Their fault (It was Allstate’s fault) however the back end of my car’s time
There dragged on! For example, my car was in paint for four days and then I received notices for two business days that my car was in clean up, (washing maybe) but that seems extreme. The repair for my car was a back bumper. Thats a lot of days In paint!
8/31/2019
William G. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Great customer service, also cleaned inside car which was unexpected, great service
8/30/2019
Roy J. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Excellect client service from drop off to pick up of the repaired vehicle. **** up dates via text kept me apprised of the costs, and daily phone calls to see if I had questions. This team provides 5-Star service. Thanks!
8/30/2019
ANTHONY C. VERIFIED CUSTOMER
Vehicle Make : INFINITI
The repair process was great! It did however take a long time to get an appointment for an estimate.
8/30/2019
Amy L. VERIFIED CUSTOMER
Vehicle Make : AUDI
The process was quick and easy. They went above and beyond my expectations of any collision repair center I’ve ever used before. I was informed throughout the entire process and they finished two days sooner than estimated. Five stars!!!
8/30/2019
LYNETTE T. VERIFIED CUSTOMER
Vehicle Make : HONDA
Time to delivery was communicated. Great communication throughout process. Outstanding finished work
8/30/2019
ROBERT C. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
you said you washed the 4runner - you didn't
there was still glass on the running board and in the floor mat
other than that - well done and timely
8/30/2019
BEVERLY B. VERIFIED CUSTOMER
Vehicle Make : BMW
Very satisfied and fast . No complaints
8/29/2019
Ganesha M. VERIFIED CUSTOMER
Vehicle Make : HONDA
Todd Beaver was really did a fantastic job in fixing the vehicle and delivering the vehicle before the schedule delivery.
Appreciate the good job!!
8/29/2019
Lori L. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Don't ask the customer to sign paperwork until they have had the opportunity to see their repaired car.
8/29/2019
KIM A. VERIFIED CUSTOMER
Vehicle Make : HONDA
John Malave was my contact for my car and he did a great job! He was very professional and went above and beyond to get my car ready and it was even done a day early.
The young lady who checked me in was very nice as well.
8/29/2019
Melissa B. VERIFIED CUSTOMER
Vehicle Make : FORD
The absolute best and quickest repair experience I have ever had. Kevin Bievenue was the professional that handled our vehicle. He kept us updated throughout the repair and was on top of everything. Thank you Kevin and technicians for a job well done!
8/29/2019
Toby R. VERIFIED CUSTOMER
Vehicle Make : KIA
As far as I can tell, the work itself is fine. My dissatisfaction comes from the length of time the repairs took, and the lack of communication. I find it hard to comprehend how , when repairing damage underneath a car, the vehicle was apparently never put up on a lift to see that there was more damage than originally estimated. I was without my car for 10 days, rather than 4-5. Substantial difference.