My service advisor Justin was very thorough from start to finish. He explained the process of what would take place during my vehicle repairs. I was very satisfied with the outcome. Would definitely use Hendrick Collision Center again.
10/5/2019
KEITH D. VERIFIED CUSTOMER
Vehicle Make : RAM
My experience was phenomenal from beginning to end. My contact at Hendrick, Michael, did a great job.
10/5/2019
Lynn S. VERIFIED CUSTOMER
Vehicle Make : SCION
My car looks brand new! It’s waxed, vacuumed, even the tires are shiny! Thank you to whoever cleaned my car!
The bumper was replaced due to an accident... it looks beautiful!
Thank you James for always keeping us informed! You rock!
We will highly recommend Hendrick Collision to everyone!
I love my Scion TC and it looks showroom new thanks to you!
???? Lynn S
10/5/2019
DUANE L. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I received text messages regularly with updates on the progress of the repair from my adjuster. She was great
10/5/2019
Robyn P. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
I am upset that I had to return to address issues with the repairs. There was an issue with the sensors, the rear driver side door and I was not informed on pickup that my rear LED light was replaced with a reflector light. I noticed the spoiler didn't match the color of the rest of the car and was told it wasn't damaged and had been removed when they painted the car. I am baffled as to why you would paint the entire rear of the car and not paint the spoiler. I left disappointed and irritated.
I called back, spoke to the receptionist and asked to speak to the manager only to find out, Brandon is the manager. She told me to call my insurance adjuster. I feel let down. I feel that my car should have been repaired properly and these issues should have been caught during the final inspection.
Brandon told me the sensor light that was on had to do with a low battery but when I looked it up online it referenced the aurbags. I am not sure my car is safe to drive.
10/5/2019
Robert L. VERIFIED CUSTOMER
Vehicle Make : FORD
Excellent communication, fast service, great job.
10/5/2019
Donna R. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
With the stress of being in an accident and getting repairs taken care of around work schedule etc, Bret worked with me from the start and answered all my questions as well as making me more at ease with the whole process. He kept me up to date every step of the way. I could not be happier with my experience.
10/4/2019
CHRISTIAN L. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Very smooth and easy...Bret was great! Shout out to Joshua in service too.
10/4/2019
Raymond B. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
I was well informed as to what was going to be done and when it was done. There is absolutely no indication that my car was damaged.
10/4/2019
Jacqueline C. VERIFIED CUSTOMER
Vehicle Make : KIA
Awesome...
10/4/2019
Michael G. VERIFIED CUSTOMER
Vehicle Make : CHRYSLER
Every employee was very nice, process was simple and fast, and the text updates were great.
10/4/2019
SCOTT L. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Good Customer service....
10/4/2019
Patrick M. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Top notch service from drop off to pick up.
10/4/2019
Denise G. VERIFIED CUSTOMER
Vehicle Make : HONDA
Todd Beaver is an excellent rep of the Hendrick family. There was a very bumpy start to my experience (a tow truck brought our car in and no one could seem to find it in the lot). Once we found it and Todd got involved he was extremely helpful and professional. He kept me updated through out the process. Again, very professional guy!! Nice work Todd.
10/4/2019
JON A. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Excellent organization. Constant communication. Quick and good job on the repair. They actually finished ahead of schedule saving me car rental fees. Did a fabulous detail of the entire car before delivering it back to me. Very satiisfied!
10/4/2019
Kathleen P. VERIFIED CUSTOMER
Vehicle Make : HONDA
Everyone there was kind, courteous and helpful.
10/4/2019
Filicia R. VERIFIED CUSTOMER
Vehicle Make : VOLKSWAGEN
Your employee Amoria Bit’d & her manager John went above and beyond to repair my vehicle ack to perfect. They also went above and beyond dealing with handling the insurance process with State Farm. Which wa which was Not easy to resolve at all.
So happy that they got it done though .
Filicia R
10/4/2019
Nancy P. VERIFIED CUSTOMER
Vehicle Make : CHRYSLER
Matt Lawson and Jeff “Chop” Lowman...awesome employees! Many thanks for their help and also to the people who worked on my car.