Repairs to my vehicle itself are exceptional and I'm very satisfied with that aspect of the experience.
Hendrick underestimating the extent and cost of repairs, slow and some times no response to voicemails and emails that I sent to my advisor, receiving text updates that didn't even apply to the repairs on my vehicle was not the quality of customer service that I associate with or expect from Hendrick Automotive. But again, 'hats off' to the body shop techs.... you are awesome!!!
9/12/2020
Paige S. VERIFIED CUSTOMER
Vehicle Make : BMW
Everyone I dealt with, from the gal at the front desk, to my service manager, were very pleasant and professional. My service manager went above and beyond to ensure I had no out of pocket ecpenses, which im very grateful for. All in all it was a very nice experience.
9/12/2020
Kevin G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job from the initial estimate to have my truck ready again. Answers all of my questions and made sure the parts used were up to my standards. Thanks.
9/12/2020
Jill S. VERIFIED CUSTOMER
Vehicle Make : Honda
On time and helpful
9/12/2020
Alan G. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Excellent service overall
9/12/2020
Ted M. VERIFIED CUSTOMER
Vehicle Make : Honda
Well done and very professional
9/11/2020
Martin W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Timely repair of vehicle. Excellent workmanship.
9/11/2020
Michael G. VERIFIED CUSTOMER
Vehicle Make : Honda
When fixing my door they neglected to replace the part that should have been replaced.
9/11/2020
Earica W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent Service and Experience!!!
9/11/2020
Carleton L. VERIFIED CUSTOMER
Vehicle Make : Honda
Was very smooth, thank you!
9/11/2020
Kevin G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Had 2 vehicles fixed both back on time as promised looked good
9/11/2020
Renita H. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Excellent service
9/11/2020
Gary R. VERIFIED CUSTOMER
Vehicle Make : BMW
The job was completed almost a day earlier than promised. It was cleaned inside and out. I would use them again.
9/11/2020
Jessica P. VERIFIED CUSTOMER
Vehicle Make : Honda
Nice job and they expedited everything so quickly
9/10/2020
Okema B. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Customer service; Communication (text updates); Quality of work
9/10/2020
Jeff H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
thank you
9/9/2020
Savan Y. VERIFIED CUSTOMER
Vehicle Make : Kia
It was a great experience and I definitely will take all my car repair there