Having not been contacted when A/M parts were swapped out. The original estimate required no replacement parts. Such a significant change should warrant communication. I am seeking to have A/M parts exchanged for OEM by the shop or Farmers since I was not given the ability to decide what parts were used on my vehicle.
5/14/2018
Kimberly M. VERIFIED CUSTOMER
Vehicle Make : Mazda
I didn't know what to expect when my car was hit and I had Togo to the other people's insurance approved car shop but you guys were amazing. I was greeted with professional courtesy, I was sent email updates on my cars status, I was given a ride to the rental car place, it did not take as long as I thought it would and my car looks as good as it did the day I drove it off the lot. Thanks!
5/4/2018
Aliya A. VERIFIED CUSTOMER
Vehicle Make : Honda
I needed extensive repairs to my Honda HRV after being rear ended. After explaining to Mike that I needed it done by a certain date if possible, he made time for me to bring my car in a few days early. He made sure my car was being worked on everyday for the week it was in the shop so it could be done for me on time. I received text updates throughout the week letting me know the status of the repairs and what still needed to be done. My car was completed on the date and even exact time promised, and was so clean that it looked even better than when I bought it. I am beyond impressed by the customer service and appreciation Ellis and Salazar shows to their customers. I have become a lifelong customer and will be recommending them to all my friends!
4/28/2018
Daryl C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job of keeping me updated. Friendly staff. Prompt service.
4/25/2018
Patricia H. VERIFIED CUSTOMER
Vehicle Make : Ford
Great customer service. Everybody eas very helpful.
4/20/2018
Brian H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service, fast repair. Appreciate everyone from the E&S team. I highly recommend E&S to anyone needing vehicle repairs.
3/31/2018
Kausha D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My vehicle is still in the shop
3/27/2018
Mike F. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car was fixed with care. My (second) case manager kept me up to date on the process. Front office ladies were delightful to deal with.
3/25/2018
Damian N. VERIFIED CUSTOMER
Vehicle Make : BMW
I had my wheel reconditioned and it looks like there’s all kinds of overspray on the wheel which makes it not look stock. Many spots where it was glossy black now has an almost matte finish, but only in some areas. I’ll need it reconditioned again to make it look stock, since that’s what I thought the process was aiming to achieve. In addition, there are several suspect areas on the other (non-work related) side of the car that I am trying to buff out because it has some kind of overspray or something that won’t come off with a normal wash. Seems like an overall lack of attention to detail.
2/25/2018
Barbara H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Each person I dealt with was kind and helpful. I will come back for car maintenance.
2/8/2018
Douglas G. VERIFIED CUSTOMER
Vehicle Make : Nissan
The facility in Buda is an excellent repair depot. Everyone’s focus is on customer satisfaction.
2/8/2018
Cynthia F. VERIFIED CUSTOMER
Vehicle Make : Honda
There is a scuff of paint on my hatch that was not there pre repair. I have emailed my service advisor but as of yet, no response.
2/5/2018
Laura H. VERIFIED CUSTOMER
Vehicle Make : Honda
Missing plastic plug and weather protector was not replaced.
2/3/2018
Sylvia G. VERIFIED CUSTOMER
Vehicle Make : Nissan
The entire staff at Ellis &salazar are terrific! Billy helped take care of my vehicle and it came out perfect and on time. I definitely recommend!
1/20/2018
Trinidad L. VERIFIED CUSTOMER
Vehicle Make : Ford
Employees were very helpful and knowledgeable you have a return customer and was very impressed to all the staff thank you
1/13/2018
Tara R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very happy about the service I received from Billy at E&S. He kept me informed of the progress and was done earlier than the targeted date. He even offered to pick me up from Enterprise. Very pleased and will certainly use them again if necessary.
1/13/2018
Christopher D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very informative and quick. Gave prompt updates and always available to answer any questions. Nice staff. Car looked like new.