Classic collisions did a great job and fixing my door and the customer service was great. However I just noticed that the day after my car was fixed, my window is not moving up and down normally and now it’s taking away my tint every time move the window.
1/15/2019
Maricela A. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
The facility in ROME GA is the worst place; I will by no means recommend this location to anyone and will be reporting this location to the Better Business Bureau for possible discrimination. It took over 90 days, from start to finish, to get my car back. It required me to travel and be at the facility in person 3 times to get them to do something. I continue to wait on the 8 day car rental invoice to be paid which should have been at least 30 day of car rental rather than me needing to borrow a car from a family member because the facility took far too long to do the job that could have been done in 40 days at the most. I called a month before my car was ready and they didn't offer any assistance on car rental since the insurance had already covered what they needed to cover. An employee by the name of Heather was very unprofessional and rude. She told me she will have the manager call me the next day; which the manager seems to never be present at work because I never received a call from her; until I went there in person and they wanted to give me a car rental for 2 days. How ridiculous is that. This is just the basic.
1/15/2019
Jeremy H. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent work! I also appreciated the updates detailing the steps the car was going through and the estimated due date. Thanks!
1/15/2019
City Of. VERIFIED CUSTOMER
Vehicle Make : Ford
Repairs took way too long!
1/15/2019
Albert A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair work was done perfectly - my main concern. Also, the daily text updates on progress were much appreciated. Every person at Classic Collision I encountered was very professional and courteous. Thank you for a pleasant repair experience.
1/15/2019
Rebecca R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Staff was extremely nice and helpful. Car was ready before the expected date. Gave me multiple updates through out the process
1/15/2019
Vilma R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent job
1/15/2019
Carolyn V. VERIFIED CUSTOMER
Vehicle Make : Honda
They were very professional and they did a great job, my car looks new. I would recommend Classic Collision to my friends
1/15/2019
Rodney W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Customer service was great and expected my car to be with Classic for a week and a couple days but they got it done in a week.The work done on my Jeep was GREAT! Thank You!
1/15/2019
Virginia D. VERIFIED CUSTOMER
Vehicle Make : Ford
Car was repaired faster than date quoted when vehicle was dropped off. Appreciate that repair was done flawlessly.
1/15/2019
Meagan B. VERIFIED CUSTOMER
Vehicle Make : Buick
10/10!
1/15/2019
Joaquin R. VERIFIED CUSTOMER
Vehicle Make : Honda
The car looks flawless is runs so well and not a ding in sight. I’m also very pleased with Will he was there updating me during the process as well as answering all questions! Thank you so much if I ever need any future repairs in any of my vehicles I’ll be there!
1/15/2019
Marcia M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The ladies helping us were very knowledgeable and the work was done when you said it would be.Thank you
1/13/2019
Philip O. VERIFIED CUSTOMER
Vehicle Make : Saab
All staff members are professional; the culture at Classic is clear: take care of the customer, and do it cheerfully.
1/13/2019
Brandon B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great Job !!!!!!!
1/12/2019
Hubert H. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
After hitting a deer I was referred to your location in Rome Ga. The repair was excellent. A few months later another deer, and another excellent repair. I couldn't be happier, and I will recommend Classic Collision. They are also highly rated by my insurance carrier, State Farm.
Thanks for the great service, Lee Hector
1/12/2019
Tom W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Your team of wonderful associates made this a very positive experience. Sarah, at your front desk who greeted me with a beautiful smile, Sara and Kris who put me at ease while they explained the process, Jason who kept me apprised of everything that was being done to my car as well as when I could expect all the repairs to be completed. Thank you again for making this a very positive experience.
1/12/2019
Joe Z. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The process was controlled and communication was great. Your people showed concern and were professional. I was greeted warmly and my paperwork was ready, the ‘overview’ of the car was expediently conducted, and my rental car was done fast but professionally. The car was clean and new. Got texts updating the process and car came back fixed and beautifully clean. Want to shout outJustin and the female who worked with him - excellent job!!