Started off rough when I was kept waiting over 45 minutes after my scheduled appt time due to staff taking two drop ins for estimates. Felt classic collision didn't want to lose two potential customers and knew they already had my business. I wasn't happy since due to delay, I had to rescheduled work appts to make my classic collision spot.
However, once car in shop, excellent service, friendly staff, and love the new updates by text. Left very satisfied and would bring my car to shop again. Hopefully,they won't keep scheduled appts waiting over 15 minutes.
1/15/2016
Joe Y. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Very professional good quality repairs. Will be back again. Will refer friends.
Thank you.
1/15/2016
Sally H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Jill and Mike were very helpful and my car was ready a day early. I wish I could remember the name of the lady who works the front desk...she's a rock star.
1/15/2016
Jay L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Prompt service and excellent communication regarding progress of repairs on my truck.
1/15/2016
Christopher H. VERIFIED CUSTOMER
Vehicle Make : Ford
Very happy with my experience at Classic Collison. I would definitely take my car back to them.
1/14/2016
Meg R. VERIFIED CUSTOMER
Vehicle Make : Audi
Compared to my experience a few years ago, it was a 180 degree turn and huge improvement. Great experience from start to finish.
1/14/2016
Latif K. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very efficient operation and quality workmanship.
1/14/2016
Elleen B. VERIFIED CUSTOMER
Vehicle Make : Honda
Polite clear phone updates
1/14/2016
Matthew C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I had excellent customer service
1/14/2016
Stuart B. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Jennifer could not have been more helpful. She was delightful to work with and gave the experience such a personal touch. It was nice working with one person who you knew was overseeing everything. She took the time to call and made the experience as easy as possible. Thank you!
1/14/2016
Leanita P. VERIFIED CUSTOMER
Vehicle Make : Kia
You all were great . What I really liked the most were the updates and step by step measurement that you took to let me know the process of were my vehicle was headed and the repair did not take as long as I thought it would so thank you all very much .
1/13/2016
Lisa C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Consider another rental car company.
1/13/2016
Jonathan G. VERIFIED CUSTOMER
Vehicle Make : Nissan
The car repair was completed satisfactorily. I would have like to have gotten more phone calls about the staus of my car from both Classic Collison and Geico. On another note, Crystal the front desk Rep at the Cobb Parkway Marietta location made the experience even better. She was very friendly, attentive, and helpful during the process.
1/13/2016
William C. VERIFIED CUSTOMER
Vehicle Make : Toyota
We were prepared to pay by check and it was completely inconvenient when we arrived to pick up the car. No one had forewarned us that you don't accept checks. That is still a valid way to transact.
1/13/2016
Jason B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Shea was great and always kept us informed of the progress with our truck. The work was top notch and looks like it's brand new. I would definitely use your business for any future body work.
1/13/2016
Ahdayneekay C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
It took almost a month to repair my cracked front bumpber & my request to have my rim looked at was completely forgotten about.
1/12/2016
James C. VERIFIED CUSTOMER
Vehicle Make : Ford
I had to point out that the window trim was missing clips and was loose. The battery was dead because they didn't slam the door shut and make sure the inside lights were off. Ben had the window trim fixed and battery replaced. I picked it up the next day. So far so. Good.
1/12/2016
Crystal F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Stellar service!!
1/12/2016
Dee R. VERIFIED CUSTOMER
Vehicle Make : Subaru
My car looks perfect again. I appreciated Justin's very capable and professional skills in helping me understand the repair process. A great job all around.