Classic Collision

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Excellent service!

Greatly appreciate the timely updates. Staff was knowledgable and offered assistance and direction without being asked. High level of responsiveness. Overall a positive experience and I would rate CC better than competitors.

Team was great. Dennis kept me up to date. It took a little longer then expected. But everything was great Thanks

The entire experience was well done from the initial conversation to the final pick up. I'm a walking advertisement for Classic Collision and GEICO

While I understand that Classic Collisions Buckhead is a very busy shop; I expected better communication. Most of the time I had to call to check on the status of my repair. They also told me they could provide a leak test, and that was not the truth. They instead sent my vehicle to a dealer for repairs without asking me about it.

Excellent service, quick turnaround.

Very helpful a very speedy process

Don't like the canned texts every morning that give me no useful info and the info it does give varies with true situation. Just aggravated me. Otherwise it appears the repairs were fine and done in a timely manner which is the important thing. Also was repeatedly told my car would be washed prior to pickup Not done. Understand you are trying to add customer service frills but if not performed with sincerity it just aggravates the customer.

Very profession and my car looks awesome.

Jeff absolutely went above and beyond what was required. He and the Classic Collision team greatly exceeded my expectations. I will certainly recommend Jeff and Classic Collision to my friends.

I used classic collision upon the recommendation of Geico as part of their auto repair express program. Rashaun was great and made sure that all the work was completed correctly and patiently answered my questions. I was pleased with the actual work done on my car and the speed in which it was completed. However, Tamara, while continually ensuring me that she was providing excellent customer service, was not in fact providing excellent customer service. From the initial appointment, to follow up phone calls and returns to the shop, she had a condescending and dismissive attitude with me. For example: She called about noon to tell me my car would likely be ready that day and assured me that she would call me when my car was ready. So, I stayed late at work so I could pick up on my way home - never heard from her. Fast forward to 5:45 pm and find out that they called and texted my husband an hour earlier (who was not involved in the process & I gave classic/geico/tamara all my correct phone number which they had previously used exclusively) to pick up the car. By that time, I was unable to make it to the shop by 6 pm and called to tell Tamara and again got the exasperated "Well, when can you pick it up, then?" When I went to pick up my car the next day, I was told "Your car was ready yesterday." I get that the system probably switched the phone numbers, etc. and that stuff happens all the time. What I don't appreciate is receiving an attitude for Classic Collision's mistake. All of my interactions with her had a similar tone. I don't think that asking, very limited, questions about the process should result in that type of customer service.

Time was a factor in picking up my car and although there was a glitch in communication you stepped up and made sure I got to my appointments! Kudos Classic Collision!

Kayla has been exceptional to work with through this process. She has always remained in constant contact with status updates with an energetic, positive attitude. (We have a clicking noise that we noticed after picking up the vehicle yesterday evening, so we'll need to further assess that today)

The Whole Team made it Painless!

Derek and Erika did an excellent job ensuring that I was completely up to date and aware of what was going on with my vehicle. They were extremely courteous and the customer service was great!

The only problem I had was the amount of time it took for anyone to update me about my car's status. So far I am ok with the repairs. There are some scratches on my paint on my roof for some reason but I don't want to wait a long time to get that repaired. I'm good.

Excellent service from reception and agent rep. Love the text notifications service and my car was ready 2 days before stated time

Other than the 2 week delay in intake of my car, all was wonderful. Thanks!

Emily Cushingham Rocks great job