Excellent job on repairing the car. Excellent service keeping me informed.
9/23/2016
Chibuzor O. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Gary at the Brookhaven location was always very professional, helpful, and honest about the status of the repairs and the claims process. He returned my calls and answered any questions that I had. I felt like the goal of this team was to address all my needs and concerns about the repairs. I also appreciate the daily updates via SMS. Preferred dealing with this shop than the insurance company.
9/23/2016
Yuping H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Super nice service!
9/23/2016
Dock G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very easy process - Thank you
9/23/2016
Kenneth H. VERIFIED CUSTOMER
Vehicle Make : Dodge
A supper great job
9/23/2016
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
It was a very good experience. Thank You!
9/23/2016
Jill S. VERIFIED CUSTOMER
Vehicle Make : Acura
Everyone was friendly, helpful and professional. It helped to make an unpleasant task a little easier. Thank you!
9/23/2016
Tamyra B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My whole experience was wonderful and so easy. I was updated daily on the progress of my car. The process to drop the car off and do the walk through to access the initial damage was painless. My husband and I were greeted with big smiles from the time we walked in, offered coffee, and given our paperwork to fill out. Crystal was a bundle of joy and very professional. Josh was on top of his duties and very knowledgeable. 'My Enterprise Agent Ernest was very personable and welcoming getting my rental car was so easy and he was very accommodating as to helping me get the rental that suited my needs the most. The receptionists were friendly and professional. My car looks amazing. If you didn't know I had a fender bender you would never guess it. I am so proud of the work that was done and even the extra mile to wash and vacuum my car out. My first accident in my life and I felt like it was really a negative that was turned into a really positive ordeal. I would recommend Classic Collision to any and everyone. Thanks again everybody!
9/23/2016
Mary K. VERIFIED CUSTOMER
Vehicle Make : Kia
Very good job
Thank you
9/23/2016
Dayle H. VERIFIED CUSTOMER
Vehicle Make : BMW
Received call my car was ready for pick up- Get to the shop and the passenger side bumper was not attached correct. Brought my car home and the driver side bumper is not attached correctly. My gear shift knob in my car was pulled out(glued or not) that was not the way my car was brought into to the shop. The General Mgr-Russell was rude and clearly has no customer service skills. No, apology for the additional 3 years I had to sit and wait for my car. I will be bring it back tomorrow for my bumper to be fixed Correctly!
9/23/2016
Ronda D. VERIFIED CUSTOMER
Vehicle Make : Pontiac
My looked great!! I was impressed by how fast they got my car done. Great customer service. I would recommend Classic Collison to anyone. Very pleasant process
9/23/2016
Jeffrey Tamara. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great job
9/22/2016
Jamey R. VERIFIED CUSTOMER
Vehicle Make : BMW
This experience was a comedy of errors. It took 2 months to fix a door and fender. Many problems... All solved eventually. I can say that Braxton was conscientious in keeping me informed and in resolving the problems to my eventual satisfaction. There is still no reason this should have taken this long and been this problematic.
9/22/2016
Marsha R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everyone is so courteous and thorough. Thank you for a great job.
9/22/2016
Cherie W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Your repair team carefully and accurately diagnosed the problems involved in what I orginally thought was a scrape on my front bumper. Not so sensors involved. Since the repairs on my Lexus has been made, I found that the park assist is now working, the mirrors fold as they should and there are interior lights that have come on that I did not notice before. The lights may not have had anything to do with the scrape but -- hey, they are working. Thank you, thank you. Cherie W
9/22/2016
Davida S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Quick amd fast services. I'm impressed
9/22/2016
Nan M. VERIFIED CUSTOMER
Vehicle Make : Honda
I was not happy that I was told the car was ready when it was NOT and I had to wait only to be told the grill didn't come in and I had to take the car when it was not completed. I just don't believe that is the way you handle business.
9/22/2016
Lynda M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service, car was fixed in a day, convenient rental on site.
9/22/2016
Tyler R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The whole team was great. My repair was done days quicker than expected, and I was updated throughout the whole process. When I picked up my car, it looked brand new. Thanks for making what could have been a huge headache go incredibly smooth. From the day of my accident to picking up my car took under a week. Thanks to Classic Collision, Geico, and Enterprise, for taking such great care of your customers. Glad to know customer service isn't dead!