Classic Collision

I was very happy with the work they did and the friendly staff.

My experience with your company was the best I've ever had with a collision shop, y'all were straight forward and professional. And the work was top notch! Thanks again, Joe

Fast service and cleaned my car

They fixed the damage without being able to see any of the fix. The car came back clean. All was to satisfaction.

Professional, excellent customer service, timely and thank you for going above and beyond by cleaning my car inside and out.

Repair time was excessive and incomplete at time of pickup. Need to return to you so you can complete repair.

Speedy repairs, very friendly staff.

My van looks amazing! The tech really did a great job. Glad you called and kept me updated.

Nice people !

There were dried flowers in the dash of my car from my great grandpa’s funeral that have been in there for two years and they were removed in the process of cleaning out my car. I was told to remove everything from my car but I didn’t remove those because they were fragile and falling apart. The repair/cleaning crew had no right to remove them or make the call that they needed to be removed. Those flowers were personal and were very significant to me.

The Classic Collision team went far beyond my expectations. The customer service, professionalism, and repair quality was truly exceptional. Thanks!

Great job!!

The work was perfect. Dennis kept us up to date all the way. Car was cleaned afterward far beyond the repair. And all ahead of schedule.

I have never in my life experience the worst customer service than at classic collision. This company is clearly all about how much money they can get out of its customers, when mistakes are made on their behalf they do not own it , They put it back on the customer and clearly state that there’s nothing that they can do. I was recommended to classic collision and assume it was because of there stellar service but to find out Service is not their strong suit. My car was initially sent to the stone mountain location for repairs I was called by this location and informed that they could not get to my vehicle in a timely manner and would I be OK if my vehicle is transferred to the Morrow location this process took a week to happen which delayed Service was anything done about this NO. When my vehicle arrived at the location there were still delays in communication from classic collision and the insurance company. I expressed my concerns with the insurance company and asked if they could extend my rental due to the delays in communication that they caused they understood that I was the customer so they extend it five additional days for a rental. I expressed my concerns with classic collision had supporting data of delays they caused and my only response from Tyrone was unfortunately there’s nothing that we could do. My car sat on the lot completed for 15 days and they would not release it because because classic collision wanted to charge increase prices which they stayed it is industry-standard but did not have any documentation to back this up. The insurance company did their part and paid the prices which were given to them but they want to nickel and dime you for every cent. Not thinking of me the customer who has been waiting on his car since before Christmas and it’s now March, and I’ve paid over 700 hundred dollars in rental expenses. Now I have to come out and pay the 300 dollars that they have kept my car for because they couldn’t extra money from the insurance company on top of my deposit. I have never been treated so rudely, I have never been so inconvenienced, I strongly believe you should take your staff through customer service training and equip them with knowledge of what they can do for the customer so they won’t feel like you all are ripping them off . Your new manager at your Morrow location Tyrone should be the first one to sign up for this training class, the only person that has a sense of customer service is the receptionist and her name is Valerie. My plan is to let everyone I know about my experience, I am very well-connected with in the community and you can guarantee everyone will know about this experience. I have called the corporate office left a message on the district manager phone he has yet to response to me. This has been so stressful and if someone would have attempted to understand and make this situation right and own when they are wrong then me the customer would feel somewhat better.

Very nice service. Kept me informed and made the rental part very easy. They even shined up my car for pickup!

Everyone was so welcoming. Thank you everyone!

I'm highly disappointed in the service and communication that I received this time around from Classic Collision. I brought my car back to get service due to the extraordinary service that I received last year when someone hit my car this particular time Classic Collision was not on my preferred list as I had changed insurance companies but I still insist it to go with them based off the service and customer service that I received but I'm regretting that decision due to the fact that my car was not fixed like it said it was and the communication and around my car getting service was not as Stellar as before. I consistently received text message saying my car will be ready one day just to find out after the scheduled pick-up point that my car was not going to be ready till the following day and still had to wait and realize that things that were told to me were fixed we're actually not. It was very bothersome to get my car back and one of the main items that was replaced had not been checked by a service technician or my representative to ensure that that particular item which was the fog lamp actually worked and it's a day after I picked up my car and I'm getting lackluster service in regards to when I'm going to get the follow-up service completed I really do not want to do the survey based off this experience that I've had this far and I'm really hoping that Classic Collision will turn this experience around and we'll make sure that the fog light which was damaged during my wreck and was fixed by Classic Collision will actually work ASAP

Brittany was awesome. She sent updates every time my vehicle status changed. I didn’t have to guess or harass anyone about updates with my vehicle. I would definitely recommend them to anyone.

I was very impressed with the level of communication and follow through with my car repair. The entire team was polite and professional.

Excellent work and service. Very attentive and exceeded expectations.