It took **** month to get my car in
I was not called back when I left messages
When I picked my car up it was hurried did not go over what they fixed etc.
My husband found several scratches on the lens and paint they had to be buffed out while we waited which made me late to work.
The trunk release was not replaced and looks to be damaged and does not consistently work.
I had a flat tire shortly after leaving. There is a screw in my tire.
My car does not drive right pulls to the right
It is so loud when driving, there is a loud humming noise like all the windows are down. It did not sound like that before the accident or even after the accident but now after being fixed it drives bad and very loud. Not happy at all.
2/7/2016
James M. VERIFIED CUSTOMER
Vehicle Make : Honda
Repairs not done correctly or completely.
2/7/2016
Troy P. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair job is fantastic however a plastic cover and some panel clips were left in the car and I am not sure what to do with them, but other than that very satisfied. Thank you
2/5/2016
Karly B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Chuck is amazing. He took care of everything from beginning to end and even made sure to handle some little details that were above and beyond (like installing my new, sparkly license plate holder). Chuck deserves to be recognized & compensated for his exemplary service and follow-through!
1/30/2016
Christi L. VERIFIED CUSTOMER
Vehicle Make : Honda
Love the text updates...awesome!
1/30/2016
Oralee B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great work. Very well done. Customer service was great. I was worried about the the delay in repair (ended up being **** week more than estimate ). But, customer service and work still excellent.
1/29/2016
Megan B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The experience was very unorganized from start to finish. Being told someone would call and make an appointment but then never getting a call, to it taking twice as long as we were told. As well as being told our car was done but showing up and it not being done. However, everyone we worked with was friendly.
1/28/2016
Susan W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Had to take my car back to have front grill secured. My Center Representative made sure this was done.
1/27/2016
Tiffany H. VERIFIED CUSTOMER
Vehicle Make : Subaru
My car didn't start, took my lunch break (30min) to come get my car. Ended up finally Jumpstart in it & my belts were squeeling.
It's been about 20 days since it was towed there. Ended up having to walk back to work and was completely late due to the whole situation. And on top of that I still do not have a vehicle to get myself to work. I will not ever being my car to **** hannah again.
Completely unsatisfied!
1/26/2016
Laura G. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was very happy with the level of service and customer care at the Vancouver Hannah Collision Center. My repair went smoothly and was finished on schedule. I really enjoyed the text updates in the progress as well, made me feel in the loop and helped in planning around my busy schedule to make sure I could make it in to pick up my car as soon as it was finished.
1/25/2016
Traci P. VERIFIED CUSTOMER
Vehicle Make : Acura
I am appalled at how the inside looked upon return of our vehicle. Nothing was cleaned up and looks far worse than I have ever seen or kept it myself. You would think that after having it for two months it would be returned in top condition. It is going to take a lot of work on my part to get stains out of the seats and roof liner!
1/17/2016
Denys F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service at every point. I appreciate the extra effort to repair the car as quickly as possible.
1/17/2016
Lamont D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mike did a great job of keeping me updated throughout the repair process. Really liked the text updates
1/17/2016
Dennis B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Homestle cannot think of any thing you could have done better. kept me posted with up dates. even coordinated with safelight for my windshield. and kept them updated. a very happy coustomer Thank you to Tim Foskett a very good job.... Dennis B
1/10/2016
Glenn H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you for helping us survive the "different" interfacing we experienced between an insurance company, a car rental agency and the desire to have our damaged car repaired. Thank you for sharing your skills! And, our Subaru looks great!
Glen Hampshire
****/9/2016
1/9/2016
Ryan S. VERIFIED CUSTOMER
Vehicle Make : Toyota
When I picked up my car, January 7th, 2016, I discovered the paint job that was ordered wasn't done correctly.i had just dropped off the rental car and went to pick up my car. When I went to check my car, I noticed a minor nick was missed as well as the gasket hanging out from the spoiler. There was also some paint on the brake lights that some how got missed. I was really disappointed with the quality of the workmanship since it wasn't done correctly and I have to bring my car back in to be worked on again after being gone for four days.
1/9/2016
Bill M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Tim is the kind of guy you want to work with
knowledgeable professional thorough
the repair was excellent like new as promised
but now I'm looking down the barrel of a 216
20K oil change at Hannah VW I'll go elsewhere
1/7/2016
Mark B. VERIFIED CUSTOMER
Vehicle Make : Honda
They didn't keep me informed on the repairs and didn't follow thought with the other repair, plus the car was dusty and dirty on the inside when picked up.
12/30/2015
Laura E. VERIFIED CUSTOMER
Vehicle Make : Jeep
Between the misspelling of my last name which caused a delay of a day and difficulties locating my file when I called, I am not sure the "complimentary" buffing was done on the tailgate as promised. Definitely had better experiences with Hannah.....
12/25/2015
Joseph R. VERIFIED CUSTOMER
Vehicle Make : GMC
Thanks for doing a great job and keeping me up to date on progress throughout. Very happy with the work, thanks a lot!