Reviews, Dick Hannah Collision Centers - Longview WA

Randall C. VERIFIED CUSTOMER

Vehicle Make : Volkswagen

My wife will be back in tomorrow. The work is unacceptable. Get this fixed correctly!

8/3/2016

Gwen S. VERIFIED CUSTOMER

Vehicle Make : Mazda

Thanks Matt. Everyone was so friendly and helpful.

7/24/2016

Tia M. VERIFIED CUSTOMER

Vehicle Make : Kia

The whole experience from start to finish was great! From the minute I called and spoke with the receptionist I had excellent service! Everything was explained perfectly Matt Parker was extremely patient because I had lots of questions. I was offered assistance obtaining a rental car which was very helpful! My car was repaired in a timely fashion and looks amazing! Adam Patterson did an amazing job! I would definitely refer friends and family here without hesitation! Thank you for everything!

7/23/2016

Georgia Y. VERIFIED CUSTOMER

Vehicle Make : Subaru

Mike Bushsaw was excellent He went over everything that had to be done and kept me informed as to when the car would be ready

7/17/2016

Kilpatrick.,arlo E. VERIFIED CUSTOMER

Vehicle Make : Volkswagen

Speedy. Folks were trained well and friendly. Jennifer if you read this you are doing an excellent job Joyce

7/17/2016

Van T. VERIFIED CUSTOMER

Vehicle Make : Subaru

I enjoyed getting the daily text letting me know where we were in the process. Customer service was excellent. Thank you.

7/16/2016

Deborah M. VERIFIED CUSTOMER

Vehicle Make : Subaru

Excellent customer service from my Damage Appraiser, Chuck. Kept me in weekly updates and sometimes daily! Car was returned to me completely detailed and looking like new. You'd never have known my driver's side was so badly damaged. Thank you for a job beautifully done. Only major hassle is that there IS NO PARKING AVAILABLE ANYWHERE NEAR THE BODY SHOP. What a pain! Appears that your Sales Department has taken over the entire area in front of the the Body Shop front door. Thank you again for a most stellar job, Chuck Debbie Mitchell

7/16/2016

Alfred P. VERIFIED CUSTOMER

Vehicle Make : Subaru

The work done was great. The only thing I didn't like is how dirty my car was on the inside when I picked it up. I try to keep my vehicle as new looking as possible and it looked like they had left my windows open in a dust storm. I can see evidence of someone trying to wipe the interior down but they must have used a dirty rag because it's all just smeared everywhere.

7/14/2016

Vicki J. VERIFIED CUSTOMER

Vehicle Make : Ford

My car looks great. It was hit in a parking lot. However, I was rear ended prior to parking lot accident and my car still rattles.

7/12/2016

Mataese A. VERIFIED CUSTOMER

Vehicle Make : Jeep

Evrything was great except for the girl you have at your front desk who checks in the vehicles. I was frustrated the day i came in to bring my vehicle. She wasnt listening to what i was asking and kept saying "all i do is check in everyone." Wouldnt even fimd someone who could annswer my questions. Dont tell me what you cant do, tell me what you can dio, like find someone who can answer my question. Other than her, as always **** Hannah Jeep is great and i love my Jeep! Thank you, my vehicle looks great!

7/9/2016

Bethany S. VERIFIED CUSTOMER

Vehicle Make : Mitsubishi

The staff was kind and attentive. I was very happy with my experience.

7/9/2016

Cliff T. VERIFIED CUSTOMER

Vehicle Make : Subaru

I was given the information I needed to make the best decision. The bumper cover was finished before expected and quality wall pretty good.

7/8/2016

Karen M. VERIFIED CUSTOMER

Vehicle Make : Hyundai

I received excellent service from **** Hannah's Longview Collision Center. They were very professional and walked me through every step of the way in the repairs of my vehicle. My car looks awesome. Thank you, Karen

7/8/2016

Bryn R. VERIFIED CUSTOMER

Vehicle Make : Lexus

A less than **** week quote for cosmetic repairs and a new windshield should never go to 17 days. Wrong bumper was received, delaying the project, My wiper blades were not attached properly when I picked up the car and one flew off while I was still in the parking lot, compromising my new windshield. New wipers have been ordered for me, but will they be here before the forecast rain for this weekend when I have family in town, and no time to hassle with this? The new bumper looks fine, communication with my service rep has been good, but I'm giving no extra points to Hannah this time.

7/6/2016

Heather D. VERIFIED CUSTOMER

Vehicle Make : Mazda

When there was an issue with the headlight that was ordered to replace my front drivers side one, the replacement was ordered before I was contacted to ask what I would like to in in the situation. While I appreciate the fact that a new one was ordered with the intent of price matching, it would not have matched the other headlight, which is a bit fogged, and when I was called to tell me that the first headlight ordered was broken and that a new one was ordered, I was informed I would have to wait until Wednesday of the next week for the new one to arrive. This was on Thursday, the day I was supposed to pick up my completed car, after having it dropped off early Monday morning. When I told my rep that I couldn't wait that long and just to put back the scuffed but still functioning old light, he told me I would be charged a restocking fee for the new ordered light. This is not acceptable at all. I had not agreed to the second new light being ordered, and I should have been called when the first "new" headlight was found to be damaged and asked what I would like done with options given. While it worked out okay and my car looks good, I hope that this will be addressed for future issues. Thanks.

7/4/2016

Adriana B. VERIFIED CUSTOMER

Vehicle Make : Subaru

Thanks! The car looks great.

7/2/2016

Barbara L. VERIFIED CUSTOMER

Vehicle Make : Subaru

Loved the text updates. Very helpful. The car wash and vacuuming were very nice touches. Collision repair looks perfect. Thank you!

7/2/2016

Amy L. VERIFIED CUSTOMER

Vehicle Make : Volkswagen

It was very hard to get ahold of who I was supposed to be dealing with. Picked up my car and the air conditioner doesn't work. Not okay. I am very dissatisfied with this shop.

6/28/2016

Lynda L. VERIFIED CUSTOMER

Vehicle Make : Honda

Great service, nice to get updates regularly regarding the progress. It was a very easy process.

6/26/2016

Holly L. VERIFIED CUSTOMER

Vehicle Make : Mitsubishi

Friendly, quality and timely!!!

6/23/2016

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Dick Hannah Collision Centers