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Real Reviews from VERIFIED CUSTOMERS
Brian B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am very unsatisfied with my experience and the work completed / not completed at **** Hannah Collison. Excuse after excuse, texts and calls claiming my vehicle would be ready then it was not. I had made and canceled more plans than I can count to make the trip to Vancouver to collect my vehicle. Upon picking it up immediately walking up towards the vehicle I could notice items that need attention. Parts and used paper left under the seats. Aerosol cans left under the seat. Items claimed to have been addressed that weren't. Claims that the area of repairs were detailed after servicing is a horrendous lie. I will not be recommending **** Hannah nor will I ever give them my service again. Greatly unsatisfied customer.
1/23/2018
Ty B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Exceeded my expectations on the repairs. Service was great and couldn’t be happier. Matt was great to work with from the start.
1/20/2018
Larry B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks you for the quick service , my SUV looks good. I liked the text updates!
1/13/2018
Lisa H. VERIFIED CUSTOMER
Vehicle Make : Dodge
We noticed a crack in the paint on the right side of the tailgate and there's a gap in the alignment of the tailgate on the left side. We did contact Matthew about this and the Insurance Company has agreed to allow a body shop closer to our home correct these problems. There's no need to contact us further.
1/10/2018
Jamie G. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
The collision team is amazing!!! Thank you for repairing my car!! The whole staff is amazing to our customers and co workers.
1/9/2018
Molly M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Just got car back tonight. Have to bring it back again because it's rattling. Good customer service so far though.
1/6/2018
Gordon A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tim was always giving me info RE: the progress of repairs to the Tacoma. He also answered all my questions quickly. He has done a fine job! The truck looks good and it is good to have it back in the garage again so it can be used when needed. Thanks to all the folks who worked on it. Gordon de ****
1/5/2018
Leeza S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Michael was helpful, competent and friendly. As ever my experience with **** Hannah was a delight. Michael did go above and beyond his role in order to facilitate the transfer to the service department for me that was not going smoothly. He’s a good man. Thank you all. I’m happy back in my Jetta :-)
1/4/2018
Katie P. VERIFIED CUSTOMER
Vehicle Make : Ford
The vehicle was returned to **** Hannah Collision as it is not driveable. It rides rough and bounces all over the place and the check engine light came on within a few miles of leaving the center. I would have expected a test drive be completed however it does not appear one was done. I have already been without the vehicle for two weeks and now have to wait even longer for someone to get back to me next week. I’ve used this Center in the past and definitely expected more. Prior experience was positive and that is why we chose to use your Center again. I do expect that my vehicle is a priority next week and things are resolved quickly and correctly.
12/30/2017
Dan K. VERIFIED CUSTOMER
Vehicle Make : Honda
I think the nicest surprise was to crawl into my car and find it vacuumed, and clean. Thank you.
12/29/2017
Ashley R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
They were so nice and very helpful. The job was done quickly and I had updates the whole way. Great to know they cared and had such wonderful customer service
12/27/2017
Williams.liam Brannigan,monica. VERIFIED CUSTOMER
Vehicle Make : Acura
Communication between collision and us was poor. Left several messages asking for call back to set appointment to bring car in and messages following up to determine progress.
12/19/2017
Michael D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Chris was very helpful and kept us informed during the process.
12/15/2017
Darlinda G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work was completed in the time period quoted. All the staff were friendly.
12/15/2017
Griffith.alexis Whiteis,nicholas. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you for getting it earlier done than expected.
12/14/2017
Julietta R. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you your team did a really good job, the car looks as good as new and I thank you for that.
12/9/2017
Niqui M. VERIFIED CUSTOMER
Vehicle Make : Honda
eta escheduled three times but still very satisfied!
12/6/2017
Taylor K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Job Thank You
12/2/2017
Johnathan M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Looks brand new, exhaust sounds different and brakes were a bit squeaky at the beginning but **** my car looks amazing
11/29/2017
Jung L. VERIFIED CUSTOMER
Vehicle Make : Subaru
You guys got my repairs done very fast and you didn't cut corners, you even put windshield fluid in my car. Thank you very much.
11/25/2017