You all are great. Thanks for being so helpful and nice. Also great communication from stacie!! You go Staytia!
5/12/2018
Robert A. VERIFIED CUSTOMER
Vehicle Make : Honda
Fast and professional. Especially liked the daily text. Thanks
5/12/2018
Linda K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Extremely satisfied with the repairs done on my car. The service was excellent from start to finish. I give you a complete 5-star thumbs up. Will recommend to anyone I know needing repair work. Thank you for a job well done.
5/9/2018
Jorelyne T. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service all around from Rick to Walter to Jon all professional and did an outstanding job in my car and on time and under estimate
5/6/2018
Ryan G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Stacie did an excellent job answering my questions/concerns and kept me informed throughout the entire process. I hope I don’t need your collision repair services again... but if I do you will be the ones I call.
4/30/2018
Rachel F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Stacie was amazing! Best customer service we have had in a long time!
4/29/2018
Karley D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I didn't feel like my experience was acceptable. I was told on 4 different days my car would be ready for pick up. It had 4 estimates. Kept saying they had to order parts. 30 days later I get my car and the only help I was assisted with was 2 days paid on my rental. Which I paid 28 days out of pocket a total of $655. I was first told 8 days then 2 weeks. But 4 weeks? Every time I talked to someone it ended up being wrong. They finally ordered the strut and knuckle to finish my suspension and alignment 28 days into having my car. They told me for the last 2 weeks they were working on "alignment and suspension." Before that it sat for a week to fix a "wheel gap." Overall really unhappy and would've liked a better compensation then just 2 days of my rental for a total of $39.
4/25/2018
Elisa N. VERIFIED CUSTOMER
Vehicle Make : Subaru
My car came in perfect condition. Clean and looked better then when I first bought it.
4/22/2018
Jennifer G. VERIFIED CUSTOMER
Vehicle Make : Dodge
You are very good at keeping all information up to date and letting me know at all times how things were going.
4/17/2018
Michael F. VERIFIED CUSTOMER
Vehicle Make : Scion
From the beginning of the process Tim and the rest of the gang were so professional - detail oriented - knowledgeable and friendly. Tim actually called me to set up a time to come in - that was awesome - thanks Tim. The Client update system you have in place is such a great feature and a confidence builder - super good!! Of course - if the need arises - I would absolutely return!
Great job!!
4/14/2018
Jeff F. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great service and communication
4/14/2018
Marvin T. VERIFIED CUSTOMER
Vehicle Make : Acura
Tyson was great at keeping me up to date with my car. When he didn't hear back from me via text message he called me to see if I was receiving the up dates. He explained every process perfect which made it easy for me to follow.
4/13/2018
James E. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was quick and easy process. I was very satisfied with the whole experience.
4/13/2018
Orth.trudy M. VERIFIED CUSTOMER
Vehicle Make : Kia
Being in a collision was traumatic for me. I knew it was not my fault. I had just made the last payment on my car! From the time I walked in I knew Mercedes and others were going to take care of my car and provide good service to me. The thing I was not prepared for was to leave my car and have Enterprise called. I thought you were going to give me an estimate and schedule repairs later. I think customers need a heads up so they can plan ahead to borrow or rent a car. Rental at Enterprise was $357.00 for the week and I didn’t know whose insurance would pay for that. I never knew the total cost to repair my car until I picked it up. You just can’t have enough communication with your customers.I appreciated the emails and updates. Trudy Orth
4/13/2018
Donald C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Tyson and the entire group were absolutely phenomenal and courteous
4/12/2018
Analisa H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for doing such a great job on getting my car in and fixed so quickly. Also a big thanks for vacuuming out the floor boards!!!
4/10/2018
Mohammed M. VERIFIED CUSTOMER
Vehicle Make : Kia
Tyson is nice guy, and stuck to his due date. He was easy to reach, and fun to work with.
4/7/2018
Bob S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The work completed seems to have my vehicle back to pre-collision condition. What I appreciated the most was the continued updates provided and interactions with your collision representative, Gail Tolar. As a manufacturer representative for the past 37 years that calls on independent businesses up and down the west coast, my vehicle in a number of years will have moved on, however, what I will remember is the experience I had with your firm getting it repaired. Gail made that a most positive one, and I don’t believe there was any room for improvement. Thank You, and Thank You, Gail!!!
Bob S
4/5/2018
Melinda M. VERIFIED CUSTOMER
Vehicle Make : Buick
Obviously the repairs of my car was to difficult for you to do even though it was only a fenderbender. You have too many employees pointing there finger. Can anyone follow through and do there job. Stop the blame game......
4/5/2018
Letau T. VERIFIED CUSTOMER
Vehicle Make : GMC
Truly appreciate the the great help feom **** Hannahs help. Especially the greatest customer Service from Chris . Always on top of the maintenance of my car and the length they were going to keep it.