****.) there was NO communication. I was told 15 day turn around. I completely understand being understaffed. So I’m willing to be fair, however no one communicated with me during the entire process. I had to call, wait 2-3 days for a response and then get a generic, “oh sorry we are behind”.
2. 15 day turned into 30. Someone ordered wrong windshield, then there was a delay in getting it installed. Once again, no communication. But who who orders the wrong windshield?? Was told, you can pick it up Friday, then that turned into Tuesday then Friday again.
3. The base of the windshield does not look like it fits perfectly. It’s got the beveled edges so it’s not seamless. Not a big eyesore, but regardless less that perfect installation. Also missed buffing out a paint damage spot, that is noticeable, but too late to complain now. Only noticed once I got home. By that point I was beyond upset.
Very frustrating experience. Will not use this company again.
9/24/2021
Rebecca S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
your team always does a great job!!
9/23/2021
Betty Jo. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They keep me updated on everything and my car looks great .
9/22/2021
Michael M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you!!
9/17/2021
David S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Length of time to get repairs completed.
9/16/2021
Brian S. VERIFIED CUSTOMER
Vehicle Make : Kia
Always kept me informed, very professional!
9/15/2021
Justin B. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Service was a little slow and communication of status and updates could use improvement. Nonetheless, the quality of work was and is excellent. Very satisfied with the final outcome.
9/13/2021
Ted M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Good job. It sure was expensive
9/12/2021
Robert C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job and kept me informed all along the way.
9/10/2021
Kim J. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional and friendly staff. My car looks great!
9/10/2021
Shane H. VERIFIED CUSTOMER
Vehicle Make : Toyota
looked great, I was also surprised that they saved my USMC valve stem cap and put it on the new tire.
as far as I can tell they were very detailed. Unfortunately I have been working long hours and on third shift so I haven't really looked it over like I would have liked to.
9/10/2021
Pamela P. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
We can't thank Tim and Rodney enough for making this experience as stress free as it possibly could be, and the people in the shop did an excellent job on the car it is good as new and everything was done in a timely manner. We will definitely recommend the Dalton shop to anyone who needs repairs.
Thank you again!
9/8/2021
Danny Agustin. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It was good service
9/5/2021
Sanford W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job everyone. You are my go to auto repair team. Thanks and have a blessed day!
9/3/2021
Nathan F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service, friendly staff and the repair looks great!
9/3/2021
Ruth J. VERIFIED CUSTOMER
Vehicle Make : Honda
Very clean waiting room. Very nice people. Thank you
9/1/2021
Anita H. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone I dealt with was great. Philip **** was at the top of his game. Thank you!
8/28/2021
Dorothy T. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I was very pleased with the repair job on my Infinity. It was finished ahead of time, the staff was friendly and professional and kept me updated along the way.
8/27/2021
Paola V. VERIFIED CUSTOMER
Vehicle Make : Honda
They were very professional and everything was just fine thank you
8/27/2021
Pamela R. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was very pleased with the service I received from Advanced Collision