The bumper was repaired and looks great. The one problem that I have is that I wanted the side mirror cover fixed and I was told it would be **** amount because it only comes in a set. I said sure go ahead and install it. What I did not know and what noone told me was that it was not comparable to the mirror I had. If I wanted a manual mirror, I would have asked for one. I wanted the one I had fixed. It looks great but it is not what I asked for. The guy told me he saved me 100.00 but he made a decision for me that should have been left to me. Now I have one manual mirror and one electric mirror. The manual mirror wobbles and vibrates when I drive and the electric one did not. The mirror they replaced worked fine before it was "fixed". I would have liked having the choice to choose the 250.00 set seeing that I own the truck. Now I don't know what I can do, and my husband is furious.
4/19/2016
Amanda L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Justin was super friendly and helpful. Great service!!!
4/16/2016
Bartholomew O. VERIFIED CUSTOMER
Vehicle Make : Honda
Was surprised to find my car engine bonet not properly covered till it got opened on the highway home--I-24 South.
It forced me to quickly stop behind a car in front of me. Lucklly, I was able to control the car avoiding a terrible accident dt would've happened!
Happened about 5.55pm from Advanced Collusion center'to my apt. Immediately called the office but no one picked my call.
Outside this ugly incident, the rest of the work on the car was ok, but with some other minor left over stuff inside my car which I showed one of the technicians.
Will still call on Monday as a follow up complaint.
Bartholomew O
4/16/2016
Zachary C. VERIFIED CUSTOMER
Vehicle Make : Honda
David is great to work with and always provides the best customer service I have ever received at a body shop. They were incredibly fast and did an amazing job as always.
4/15/2016
Alisha F. VERIFIED CUSTOMER
Vehicle Make : Lexus
They did an amazing job on my car, and Justin was super efficient and easy to deal with. I couldn't have asked for a better experience!
4/15/2016
Sara B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I appreciated the frequent communication we received. They always explained the reasons for needing more time to complete our repair. I would definitely recommend the Gunbarrel location.
4/15/2016
Clint M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Advanced Collision has done an excellent job like always. This is my third time having chose them to repair my vehicle.
4/14/2016
Cynthia U. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Fast and very informative and kept in touch thru out process
4/12/2016
Richard D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Professional very Professional!!
4/12/2016
Tim R. VERIFIED CUSTOMER
Vehicle Make : Kia
Good job. Very professional.
4/9/2016
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We had a great experience with advanced collision on test drive in Chattanooga. The staff was very nice and communicated with me thoroughly about the progress of my repair. My car was cleaned on the outside and looked great when I picked it up. I would definitely recommend advanced collision to my friends and family, thank you.
4/8/2016
Leann B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The team did a great job on repairs and they did them quickly. I also thought the updates were a need gesture.
4/7/2016
Charity H. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great service. Love the text updates. Hopefully I'll never need them again but if I do I'll be back.
4/6/2016
Carl B. VERIFIED CUSTOMER
Vehicle Make : Nissan
This is fourth time we have used you all. As always great service, great repair. Should we ever need repairs, it will be you. Thanks so much.
4/6/2016
Brian H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks for being friendly and understanding
4/5/2016
James H. VERIFIED CUSTOMER
Vehicle Make : Honda
Did a great job
4/5/2016
Lora G. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very professional and knowledge. They kept all scheduled appointments and kept me updated as promised. I would recommend their services.
4/5/2016
Megan E.. VERIFIED CUSTOMER
Vehicle Make : Buick
We brought our car in to have the damage to the front driver's side repaired. The work done to that side looks great. It appears that, when installing the new bumper and apron, none of the clips were put back in the passenger side. There are noticeable gaps along the passenger front wheel well and nearly evefrom other point where two or more pieces come together on the front passenger side. I am beginning to understand why, after receiving a text and a phone call telling me that our car was ready, I had to wait nearly 40 minutes to get my car pulled around to where I was waiting, even after the shop's posted closing time of 6:30. It was my husband who brought the situation with the front bumper and what is essentially the entire passenger side front quarter panel to my attention. Now I am hopeful that the parts will stay in place long enough to make it back to your shop on Monday morning.