We have already discussed the situation with Ashley at Battleground location. Many issues but mainly with initial estimate vs. final charge. Mistake was made by initial estimator but we were given only a very small discount. Ashley did call before proceeding and apologized and gave me a chance to say stop but car was already there and I had chosen RA based on location and convenience and the initial estimate and didn't feel like I could start over. My husband was also disappointed with the paint match but we will accept it for now with the understanding that we can take it back if needed.
6/2/2016
Pierre D. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was very upset on picking up my vehicle after I was told it was ready for pick up. When I pick up my vehicle after being told the quality was a 100% that was wrong when I looked over my car there was still scratches on my car that was very obvious. After I left someone from enterprise call me 2 hrs later saying that there was damage to the rental I had. Not to mention when I drop the car off nothing was wrong with. I will never come back here.
6/2/2016
David B. VERIFIED CUSTOMER
Vehicle Make : Ford
I don't have the car yet.
5/28/2016
Charlie H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Will be meeting with geico rep first of week to go over everything . I expect everything to be as it was pre-accident. The car is barely 7 months old.dont think that is too much to ask.
5/27/2016
Elizabeth B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Staff was friendly and knowledgable. Everyone was willing to help. My car looks amazing and the service was fast!
5/27/2016
Alexa P. VERIFIED CUSTOMER
Vehicle Make : Honda
Liked the txt updates!
5/27/2016
Randall S. VERIFIED CUSTOMER
Vehicle Make : Honda
Regional Auto did a fantastic job repairing my Honda. I can't even tell there was ain't damage done to her. The update text servicing is simply amazing! I love being notified on every stage of the repairs.
5/27/2016
Kelly S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the daily text messages. The repairs seem to have been completed well. Customer service was very good and friendly overall. The only glitch I experienced was on the Friday that my car was estimated to have been completed. I called twice trying to find out if my car would be ready to pick up on Friday so I would know if or when I needed to make myself available and could prepare the rental car for return on time. I was only informed 11 minutes before closing that I could pick up my car, which wasn't enough time to refuel the rental car and get to your location by 5:30 and, therefore, couldn't pick up my car until Monday. Since I had a rental car which was being covered by my insurance, it wasn't that big of a deal, but it did make for a somewhat stressful and frustrating experience trying to figure out what to do that day and could have been a much greater problem under other circumstances if I were paying for the rental car or didn't have transportation at all. More timely communication would have been appreciated in that particular instance.
5/24/2016
Chineka B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great job and service the people was nice and polite.
5/21/2016
Franklin R. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service!! Thank you so much.
5/18/2016
**** T. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Your team were extremely nice and solicitous
Your daily text updates are superb. I was delighted with the whole experience. The car looks and drives great. Well done.
5/14/2016
Carolyn C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast, friendly, exceptional service as always! I wouldn't trust anyone else with my auto repairs!
5/14/2016
Stephen &. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
David did a great job outlining the entire procedure & schedule, then kept me updated as to the status of my repair. Great job!
5/13/2016
Keren (. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for your professionalism and quick job with my repair. Car is running smoothly and the bumper looks brand new!
5/12/2016
Bud O. VERIFIED CUSTOMER
Vehicle Make : Lexus
Ashley was great to work with.
5/12/2016
Leah (. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was told that my car would be ready by may 6th, then was pushed back to may 9th, then may 10th, then the 11th....I had to rearrange my plans every time they changed the date and time. It was a little inconvenient to say the least. Then when I got it back the lock button on the door was not working and the car was really dirty and dusty on the inside. There were black marks on the ceiling of the interior. Not 100% happy but the exterior looked good.
5/11/2016
Hal K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
This was 3rd or 4th time I have had body work on one of my cars by you'll. Each time have been pleased with quality of work. Hope I do not have need for your services however if so will use you as well as recommend you to others.
5/11/2016
Alison H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Robert is excellent at his job. He was thorough, conscientious, and prompt. Everyone we talked to was friendly and kind. I will return if we need their services.
5/11/2016
Eric And. VERIFIED CUSTOMER
Vehicle Make : Honda
Very nice folks and work looks great but I was a little disappointed how long it took. It was 3 ****/2 weeks and I thought it would have been less. I don't have a lot of body work done so that could be normal. We were fortunate that we had another car do didn't need to rent another car for 31/2 weeks.