Although the communication between Nationwide and Regional Auto was incomplete at times, the repair and quality of the work was excellent
6/9/2017
Cheyanne S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You guys worked very fast to fix my car and you did a job well done.
6/8/2017
Johnsie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communication during time you had my vehicle. Mary was also easily accessible by phone and very helpful to answer any questions. Being able to talk to a human by phone with any concern is a rare thing and I appreciate it. Thanks to all
6/6/2017
Liliana P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you!
5/31/2017
Stephanie B. VERIFIED CUSTOMER
Vehicle Make : Honda
I completed the forms when I brought my car in for the repairs. The one form asked how often do you want to be notified. I requested daily contact. I dropped my car off Monday. By Wednesday, I never received any messages or contact in regards to my car so I called to inquire. I received little information about my car and was told would follow up with the technician doing the work and let me know, which didn't happen. I received a text message, still on track for my car to be picked up on Friday around 5:30 pm. Thursday at around 5:30 pm I received a call my car was completed and ready for pick up. When I came to pick up the car the lady asked what side of the car was my vehicle hit as she didn't have my folder. I told her it was keyed. I gave her the hand out I received. She read it and told me it was a life time guarantee. She walked back inside the agency. I did a walk around my car myself. Now that there is no more water on my car I noticed there was a spot my car that was circled prior to repairs but not repaired. Communication is key!
5/22/2017
Musa S. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was treated like a king, like someone important. The work was first class. I truly now understand how those on the upper social ladder are treated differently, and the perks that come with it.
Thanks
5/20/2017
Michael And. VERIFIED CUSTOMER
Vehicle Make : Honda
Always expect & receive a good job with professional & friendly service. Thanks!
5/20/2017
Doris B. VERIFIED CUSTOMER
Vehicle Make : Ford
Job well done ... you were supposed to check out what was wrong with rear doors that won't open. I think since you had it longer than expected you could have checked that out too?
5/19/2017
Jessica J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job
5/18/2017
Cassandra M. VERIFIED CUSTOMER
Vehicle Make : Nissan
My electrical system wasn't repaired
5/13/2017
Jamey L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Back up censors are not working correctly. When the vehicle is placed in reverse there is a constant beap signaling there is something behind the truck when there is nothing there. The censors are supposed to beap at a slow rate and increase as you get closer to an object.
5/12/2017
Martha M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for doing such a great job on my car.
5/5/2017
Peggy F. VERIFIED CUSTOMER
Vehicle Make : Toyota
They were courteous , the work was done well within the estimated time and within the estimate. I will use them again.
5/5/2017
William C. VERIFIED CUSTOMER
Vehicle Make : GMC
Good work, everyone very friendly and extremely courteous.
4/27/2017
Erin W. VERIFIED CUSTOMER
Vehicle Make : Honda
Mary was fantastic and went above and beyond to make sure things went smoothly for us while we were in the office. However, the repair person(s) accidentally got white paint on the leather interior inside my van and on the black trim on the door and under the door. I'm nine months pregnant so bringing my van back in is a big imposition for our family at this time. I'm not sure how or when I'm going to be able to bring it back to be fixed. I hope the correction will still be honored if it takes me a few weeks to get there.
4/22/2017
Gwendolyn D. VERIFIED CUSTOMER
Vehicle Make : Ford
Very please
4/22/2017
Brenda C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I feel that I got a used rim that was just polished up & put on my car. I feel that what they said they had to do to repair it - didnt take all of that. My mother used the Edwardia location previoyslt & the service was a lot better - grom the time we entered the front door until the time we picked up her car on completion.