Amazing customer service. For such a terrible situation they gave me a fantastic experience.
10/25/2014
Tierra W. VERIFIED CUSTOMER
Vehicle Make : Nissan
I used cubbage collision upon reccomeandation of my geico insurance provider for EXPRESS repair service. I dropped my car off on Sept 22 monday late afternoon. My final estimate was not completed until Sept 26. Work did not begin on my car until Sept 28. This was horrible!! I had to rent a car for one week extra unecessarily!!! Each time i called the onsite claim adjuster and the shop during this time frame....i was told that work had begun on my car when it was in fact still in the estimate phase!! I was lied to by the onsite claims adjuster Tim Turner as well as the body shop. I did not even find out about the dates until they were posted on the geico website after the bodyshop was paid!!! Go figure. I specifically told Tim Turner I do not want my car to be sitting on the lot idle...if needed i could just tow car to shop when they are ready to begin work!! It specifically says on geico site that all estimates should take no more than 30 min to **** day when a customer brings there car in person to a geico affiliated repair facility. Pictures were taken of my car on the morning of Sept 23...the day after I brought my car in. However the estimate was not completed until Sept 26 when it should have been completed on Sept 23rd and work should have been started the same week!! If they were not able to start work until later they could have told me when i kept callig to check on the status of the car instead of lying to me telling me my car is being worked on!! This is not good customer service on from body shop or Tim Turner working for Geico.
10/25/2014
Nancy P. VERIFIED CUSTOMER
Vehicle Make : Honda
Cubbage collision is great! They were extremely patient with me and did an amazing job on my car! I'm very pleased. Thanks Cubbage!
10/22/2014
Youshawna H. VERIFIED CUSTOMER
Vehicle Make : Buick
Everyone was hospitable, courteous, and great to work with. Thanks!
10/21/2014
Lydia M. VERIFIED CUSTOMER
Vehicle Make : Toyota
great customer service I'm very happy with your team I gave 20 thank you very much.
10/19/2014
Elezer G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job!!!
10/17/2014
Hugo C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great work and fast too!
10/17/2014
Lakira P. VERIFIED CUSTOMER
Vehicle Make : BMW
Staff was very professional and helpful . I had a great experience . Thanks
10/16/2014
Clifford D. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a fantastic job. I would recommend you to anyone. Thank you for excellent work.
10/12/2014
Cecilia N. VERIFIED CUSTOMER
Vehicle Make : Fiat
I specifically asked about checking my wheels and alignment and they didn't. They didn't replace the hubcap and left my car interior dirty.
I'm disappointed in this, and it makes me concerned that the rest of the work wasn't great.
10/8/2014
Cheryl C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job and great service. I liked the convenience of Geico AND Enterprise in the same location.