Cubbage Collision Group

Not my first visitv here, always happy with their services. I trust Adan, he always takes care of our family vehicles as it were his own.

None

The job was done promptly and with professionalism.

Friendly and efficient service. I liked getting updates about the progress of repairs.

Very professional and clean environment and a job well done on repairing the damages to my vehicle. I was impressed that my truck was given back to me cleaned inside and out and even took the time to remove the yellow stain from my headlights making them look almost new again. Thank you Cubbage Collision I really appreciated that!

Horrible Service! Staff simply does not care about inconveniencing the client. They treat the client like he or she is not important. If we paid for the services directly then I bet it wouldn't be the same problem. They don't realize that Geico pays them who is a company that works for us because without the customers that have Geicos insurance there would not be a Geico and then a short amount of business from Geico to cubbage. My car is still not ready after receiving this survey and being there more than 20 days.

I was completely satisfied with my repair. I was also satisfied with the customer service that I received throughout the process. The environment was friendly, clean and welcoming. The repair was prompt and accurate. I'm really happy about the entire experience. Thank you so much!

Not only did it take two weeks for y'all to finish my truck but I received a text which said feb 12 @ 4pm is the estimated date for completion. Now I understand estimated but then y'all send other text insinuating that it's true. I found out when I CALLED on feb 12 4pm that no it's actually going to take another 24 hours. A courtesy call Thursday would have helped. I complain to the manager and he says he'll give me a call at 6 with an update, he never called. Then I get a call 30 mins before y'all close on Saturday saying ok it's ready if you can't pick up in 30 mins than you'll have to wait till Monday. Are u kidding me? I pick up my truck and sure enough it's not till I'm washing it bc you guys left it so disgustingly dirty that I find scratches on my window and that you guys stole all the change from my truck you seriously took everything but 7 cents what kind of business is this. Not only will I never come back to this **** place but I will make it a point to never recommend this place to anybody. You should know that you did not only lose one customer but multiple potential customers. I complained to gieco already letting them know that their affiliation with you guys is making gieco look bad. For what it's worth get rid of the automated texts and do your job right.

Excellent customer service skills and Ruben was very helpful!!

The whole transaction went very very smoothly. I was treated extremely well. Best customer service I have ever had at a body shop. They kept me updated at every turn and communication is very important to them.

I had to take my car back because of an electrical problem that never existed before my accident, just an inconvenience since my car was there for a long enough time already

The only thing was that my repair took longer than expected which was a tad inconvenient. Other than that the repairs were great.

Excellent service

The text system was great, it kept me up to date on how far along in the repair process you guys were, and it made it easy to plan for picking up my car and dropping off the rental. I was worried about how this process would go but you guys made it smooth and as easy as could be.

Great. And many thanks

Everyone I encountered at your place of business was very helpful and courteous. The updates daily were unexpected but appreciated. Would recommend anyone to your establishment. Thanks again for taking care of my car.

Even from the first day having the tow truck drop my car off I just felt like my car was in good hands.I got several calls and texts about what was going on with my car or what stage it was at in being repaired.I was never in the dark about what was happening with my car and I truly appreciate that. My car looks great and runs fine and I would highly recommend Cubbage Collision to anyone.

Everything was awesome

Exellent job .

Still need to fix air conditioner. Won't go to high setting. It was working before.