Mike did good work and in a timely manner. He is also very cheerful and a delightful conversationalist.
11/12/2021
Anne K. VERIFIED CUSTOMER
Vehicle Make : BMW
Mike is a fantastic human being, and went the
extra mile to obtain parts and repair my car
quickly, efficiently, and expertly. Thank you, Mike!
11/12/2021
Tommy K. VERIFIED CUSTOMER
Vehicle Make : BMW
Except for the amount of time for the repair. everything is pretty good.
11/6/2021
Ravi K. VERIFIED CUSTOMER
Vehicle Make : Honda
I really appreciate all the people that work in the office! They are so friendly and helpful. There was clear communication every step of the way.
Thank you!
10/31/2021
John Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Brought the car in on Wednesday. I was told they thought it would not be as expensive as originally quoted if I didn’t mind it looking 90% instead of 100%. I agreed assuming I could always have the work redone.
I picked the car up on Friday as promised and was pleased that the repair looked better than 90%. Good work and nice not to be upsold on repair.
10/24/2021
Clare S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you!
10/24/2021
Marny H. VERIFIED CUSTOMER
Vehicle Make : BMW
Collin was prompt, polite and helpful with our body repair. Thank you!
10/23/2021
John T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job was superb, as usual
10/20/2021
Leszek W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Was very well informed of the work necessary and it was done on time.
10/16/2021
Marvin V. VERIFIED CUSTOMER
Vehicle Make : Mazda
Luis and/staff needs to properly set and manage expectations around job completion and timely communicate status updates to its customers. Getting the car over 2 weeks when it was initially promised that it would be done within a week is more than an inconvenience. Luis also needs to communicate in a professional manner and not in a condescending tone. As a customer, I don't need to know "industry standards" of work hours performed and the car that came in that distracted and caused Luis to forget giving me a status update. I only care that my car is delivered to me on the promised date. Finally, if Luis does not want customers to reach out to him on his cell phone, then Luis should not initiate contact using said cell phone.
10/16/2021
Ashley N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I brought in my 2012 Toyota Tacoma for window repair. I felt the service was rushed, I had to have my boyfriend pick up my truck because I work 9-5 M-F. When I was able to inspect my truck the window was not completely fixed, it was only rolling down half way. I tried repeatedly to find out a good time to return. But I was ignored. My windows not fixed, and the customer service needs a lot of improvement. I would love to have a working window that I paid $609 for. But I feel uncomfortable returning since I've been ignored for weeks.
10/11/2021
Helen B. VERIFIED CUSTOMER
Vehicle Make : Honda
Special thanks to Collin for walking me through the insurance claim process and for keeping me up to date on all of the repairs to my Honda. I appreciate it!
10/11/2021
Kyley B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Angela and Louise were friendly, professional and communicated well with me regarding status of repair. Would definitely recommend Dons to a friend. I left a review on Yelp as well
10/10/2021
Regina J. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Mike provided stellar customer service. I felt really welcomed by him and he delivered service as promised.
10/2/2021
Judith C. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great repair work
10/2/2021
Megan A. VERIFIED CUSTOMER
Vehicle Make : Honda
Car looked amazing! It was done in a timely manner and the people there are extremely friendly and helpful! I recommend this place!
9/26/2021
Christie C. VERIFIED CUSTOMER
Vehicle Make : Honda
I was very pleased with the work that they did and how they worked with the insurance to cover anything past the initial estimate. It ended up being almost twice as much as the insurer’s quote, but it was taken care of seamlessly. They were also very accommodating in my schedule and finished the work in less than two days, very fast! Would recommend to a friend.
9/15/2021
**** A. VERIFIED CUSTOMER
Vehicle Make : GMC
Luis kept me updated on the progress of the repairs. I am very happy with the repair work done on my vehicle.
9/15/2021
Tad M. VERIFIED CUSTOMER
Vehicle Make : Range Rover
I am very pleased with the service and work performed. I recommend them highly
Tad M