the repair was done and i was informed throughout the process.
6/6/2016
Kenneth H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great work!
6/4/2016
Young K. VERIFIED CUSTOMER
Vehicle Make : Subaru
You are very good in repairing my Subaru. My encouragement is to continue your honest effort in every business. I salute you.
6/4/2016
Joshua C. VERIFIED CUSTOMER
Vehicle Make : Lexus
I like the set up, with geico, auto shop and car rental next to each other. It was a truly one stop process. The communication by text is quick and non intrusive. Car looks fine after repair.
6/2/2016
Javier M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excelent service. Good time. I received bu Gerardo, who was on time and he explained every detail simple and fast. Then I received the car rental for enterprise and the agent was fabulous. In two minutes I was out of the body shop. I received some messages during the job, thats nice, and finally i picked up the car on time. Excellent customer experience!
6/1/2016
Rebecca B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent communication thanks
5/28/2016
Christian M. VERIFIED CUSTOMER
Vehicle Make : BMW
Although repairs may be a little long sometimes, you can't ever beat quality. Everybody is always antsy to get their car back, so just ignore that. Keep doing what you are doing! I will wait as long as I need to for you guys, because you do a perfect job! Also, great service with the updates by text :)
5/26/2016
Dave R. VERIFIED CUSTOMER
Vehicle Make : Isuzu
Every one that i delt with was great,from the body shop,car rental,adjuster..
5/26/2016
Andrei T. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Job was excellent and customer service were very good.
5/25/2016
Edward D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The email updates were nice and also being able to pick up my car on a Saturday.
However, when I picked up my car I opened and closed the rear hatch a few times and heard some loud rattling, like gravel in paint can. I drove back to ACC and it turns out there was still some broken glass in there. It seems the "glass vendor" left pieces of glass in the trunk. I spent more of my time to make a return visit so the glass could be removed. I brought one of the technicians for a ride around the block since it was still making noises. He then had to bring it in a 3rd time to add a clip.
Not only should fit and finish be inspected before calling the customer, but a short test drive around the block will make sure there's no loose parts. I should just have to make **** trip to pick up the car and not 2 or 3.
My car had her van in for a repair a while back and there was also an alignment problem that could have been fixed by driving the car before handing it to the customer.
Thanks,
Ed
5/24/2016
Seiko K. VERIFIED CUSTOMER
Vehicle Make : Honda
Your text messages reporting the updates of car repair were helpful. It was nice that they cleaned the car including tires after the repair was completed.
5/22/2016
Steven D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Work turned out great. Time projections not acceptable, they were revised several times and I was advised at the last minute of the changes for a my small repair job. If I hadn't called Geico claims who know when the work would have been completed. Moved higher priority jobs (larger pay outs) ahead of my repair? Unorganized? Geico wanted jobs where it was paying for car rental completed first? I would not be comfortable using this facility again. The experience stressed me out.
5/19/2016
Linda M. VERIFIED CUSTOMER
Vehicle Make : Acura
You did a terrific job thank you and I will definitely recommend you to everyone I know. Excellent job thank you so much for your fast and friendly service.
5/18/2016
Geneva W. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Auto Collision Center has provided our family with excellent customer service and consistent processing from receiving to returning of our vehicle! Thanks
5/18/2016
Alice K. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent work. Excellent customer service????
5/17/2016
Ajay U. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent service, quality work done.
5/14/2016
Vinay R. VERIFIED CUSTOMER
Vehicle Make : Honda
My repair experience at ACC was excellent. The paperwork procedure was quick and painless, the updates were prompt and the delivery was on-time.
I appreciated the attention to detail for my car repairs. The end results speak for themselves.
Please inform your team that I was very happy with their workmanship.
5/14/2016
Matthew J. VERIFIED CUSTOMER
Vehicle Make : Jeep
First off, Thank you very much!
Having your new car beat up is no fun.
However, the interactions with ACC made me feel much better.
#****- Staff was friendly, ready and communicated quickly, well done, it's an excellent staff.
#2- Timelines were fast and accurate.
#3- The texts kick ****, it was great to not need to call you, everybody is busy these days.
#4 Quality work, nothing matters if the work is not excellent.
Great job, the people at ACC made my week!
Keep it up.
5/14/2016
Mohammad H. VERIFIED CUSTOMER
Vehicle Make : Honda
Nice and friendly staff
5/13/2016
Laura M. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the very fist moment I walk in to your stablishment the staff were very polite.