Finish date changed 3 times which was unacceptable. The job itself was well done.
10/13/2016
Barry R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The completion of my car was two and a half weeks later than originally scheduled. I knew the first scheduled date seemed too soon. But why keep postponing completion **** week, then **** week, then 4 days, then **** day, then **** day.
It was very frustrating.
10/12/2016
Uriah B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My expected delivery date was delayed by 24 hours. If I hadn't called to find out the status of my vehicle, it would have been delayed even further. When I did call, I was told the vehicle was ready. However, when I arrived to pick up the vehicle, they told me that bad information was provided and that it still needed more time to complete.
10/7/2016
Sathiyamoorthy S. VERIFIED CUSTOMER
Vehicle Make : Honda
The delivery date was delayed by a day; not a big deal.
10/7/2016
Susan M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Once you make a commitment to your client a better way to handle delays is with full disclosure. Don't just wait for the client to call in and then say incorrect reasons for delays. Be more organized and that way details don't get overlooked. Make sure the staff knows the status of vehicles and communicates facts not excuses to customers.
10/6/2016
Loris T. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very disappointed with your Auto body shop work
After repair, there are many scratches, dents on the body of car.
These are white spots on new paint.
New Paint does not math rest of car body
There are white paint on car over tier.
New Paint has large pin holes on it.
I have already complained to Geico about your shop.
10/3/2016
James K. VERIFIED CUSTOMER
Vehicle Make : Subaru
very kind and capable staff. communicated well. many other auto shops have ppl that do not communicate as well and it's frustrating and doesn't make you feel comfortable working with them. nice job!
10/2/2016
David L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like how they vacuumed my interior
10/2/2016
Pradeep P. VERIFIED CUSTOMER
Vehicle Make : Toyota
No reliability in words. Got a call saying that vehicle is ready, when I reached to pick up next day morning, it is not yet ready. right side painting of mirror cover is not done.
10/1/2016
Marie M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Service was good, but it turned out to be a bigger job than expected.
10/1/2016
Tao H. VERIFIED CUSTOMER
Vehicle Make : Toyota
My overall experience is good. Fender and headlamp was replaced. Painting matched well and I feel you have high quality. Hopefully painting will not change over time. One little thing is that you didn't send my update during last two days, which letting me feel that you was not able to finish in time. Fortunately I got my car at last minutes. Thanks:)
9/25/2016
George S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Im surprised it was fast professional and really well done
Great Service
Thanks again
9/24/2016
Joel S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was awesome. From the Geico & rental rep through to ACC. It was an amazing experience.
9/22/2016
Paige M. VERIFIED CUSTOMER
Vehicle Make : Honda
It looks great. Too bad I couldn't have you refinish the whole car.
9/16/2016
Alma C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Really happy that not only were the dents repaired but you also fixed my passenger side window.
9/14/2016
Ricardo R. VERIFIED CUSTOMER
Vehicle Make : Lexus
perfecto!!!
9/13/2016
Janice B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The team was better than I could have ever thought. My car wasn't even a week old when someone hit it and when they gave back to be you would never know it had been damaged
Thank you so much.
9/13/2016
Marcos V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Overall it was a great experience. Just I had a problem scheduling an appointment. I thought I had it due to my communication by e-mail but when I arrived to the office I didn't have any appointment and I had to wait for more than one week.
9/12/2016
Keyao L. VERIFIED CUSTOMER
Vehicle Make : Honda
The quality of body work is great! I can't tell the damage at all! And the car is washed and vacuumed! The only thing was it was a very busy day and I need to wait for almost an hour with my two kids. The staff is super Friday and attentive, Robert helped me with two car seats????????????????? you are awesome!
9/10/2016
Amitava S. VERIFIED CUSTOMER
Vehicle Make : BMW
While the service was good, the delivery time was very slow. I got my car back several days late.