Auto Collision Center Group

Happy but delayed service

Thank you

For future clients, I would recommend calling them when the service is delayed. I got so many email updates my head was spinning. One last issue, the grill on the car, where my H is, for the Honda emblem, is still scratched from the accident. I guess I can live with it. All else seems fine. Thank you

The people there were amazing... Friendly... Helpful... My car looks brand new thank you

In spite of my car being older,road worn many years and of low value,my car was treated as though it was a high end value car. The repairs were a credit to your business. Sincerely john Alexander Polz

Thanks, great service

Excellent! Thank you

They did a pretty good job. On time.

You stated in the papers it took 5 days. Wrong. You took 7 days. 8 days counting Saturday.

N/A

It was smooth and easy

Thanks for all your help and explanations on the entire process Robert and Mark.

Friendly staff answered all my questions thoroughly very satisfied with my first experience here

Was awesome experience working with Liz. Thank you

Repair quality - Excellent Repair time estimate vs. actual: **** day late Communication updates (email): Great Communication update from Geico representative: Average. More written updates and quicker updates are needed from Geico claim adjuster for better experience.

Yes, satisfied the result the repair of my car and thank you so much for the crews that fixed my car. Especially the manager's who assist me. Thank you and I appreciate what you done to my car to fixed right a day look nice again! More power to your company. ..

We appreciate your excellent service. From the moment I walked in the customer service was excellent. Dereck was really helpful in giving me all the information and answered all questions. Enterprise also had excellent customer service just thought he was trying to take care of things in a rush matter. We received our rental car and the first problem was that the car that was given was to small for a family of 6 with four car seats. As I drove away the car smelled a lot like cigar I was going to let it slide but the smell was a little strong for a family that doesn't smoke and has children. I called back asking if their was a chance they can switch for something bigger and smoke free they said they could but it would take a few hours before I can get another car. So they gave me the option to drive to the closest enterprise or weight. And so I did drive away to the next enterprise near by but having my two girls with me was a little inconvenient having to drive. The service was excellent at the other place dint have to weight much. And was given a bigger car and smoke free. Everything else was excellent just think their should be more options for rentals in case the needs are not satisfied for a big family. We highly appreciate your care and would not hesitate to come back if anything else . We were told as well that our car seats were going to be replaced. When we picked up our car we asked about it and they said Dereck had to be their and all do it wasn't a major accident if we felt more comfortable replacing the car seats they were. At the time of pick up we don't have a four car seats so we decided to go but will like for car seats to be replaced just because mom doesn't feel comfortable . Thank you for your time and care for your customers

I appreciated all the feedback about the status of the repair.

Professional and respectful of customer time

Texting communication was inaccurate and only a one way form of communication. My car appears to have a new scratch but the shop states it was already there. I inspected the car and watch while pictures were taken and all dings and scratches were marked up and pointed out. This new scratch was never marked or pointed out. I also have a ding on my bumper that appears now to be cracked and more noticeable. I'm not happy and you guys are well aware that my poor review would be forth coming.