On time and also the frequent updates were nice thanks again.
5/9/2017
Deborah S. VERIFIED CUSTOMER
Vehicle Make : Subaru
I felt the communication from the shop to me was excellent. The staff was knowledgeable and helpful and gave me frequent updates. My bumper was painted and the lines were a bit off in some places.
5/7/2017
Larry L. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was very pleased with how well of a job you guys did with making it look like it was never in an car accident. But if i find any problems i'll be sure to let you know. Thanks for a well done job.
5/6/2017
Natali R. VERIFIED CUSTOMER
Vehicle Make : Nissan
quick service and smooth process, thank you
5/2/2017
Syed H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
People there drove my car over 100 miles case i gave a full tank and i got a little over ****/2 full back. Very disappointed that an employee would drive ny car without my authorization.
5/2/2017
Paul S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Effortless. Thank you!
5/2/2017
Brian I. VERIFIED CUSTOMER
Vehicle Make : Nissan
Extremely disatisfied with the overall work and lack of customer service.
The manager's attitude was not "what can we do to correct the issue"
but more like "you should have said that, or it's your fault not mine,"
and with NO intent of fixing or doing work to make things right.
His answer was "let me go in and write you another quote."
I thought he was joking and he was not.
I left TOTALLY upset and unhappy. This bodyshop a very bad reflection on Geico for such a minor issue.
4/29/2017
Amy G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
It was the best service ever!
I especially liked the professional
service I received within both areas
And liked the fact Enterprise was right
There!! They were awesome!!
All the staff was very friendly.
4/28/2017
William C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff was excellent! Same with the Service! Will recommend Fremont Collision Center to my own insurance carrier.
4/27/2017
Leslie M. VERIFIED CUSTOMER
Vehicle Make : Dodge
The repair department was unable to provide satisfactory service. My husband was informed that our vehicle was ready for pickup and when he arrived our vehicle repair color did not match the rest of our car. My husband was informed by Andrew that the paint match was refused by Geico so my husband asked well then how do we fix it. My asked if he needed to talk to Geico and Andrew said no, he would talk to them and get it fixed. My husband already turned in the rental keys so Andrew had to stop the enterprise guy from driving off because he was already driving away. During the day my husband received a call from Andrew stating that they painted the car twice and Andrew thought the paint shade was still a little off but wanted to know if it would pass for my husband. My husband told Andrew if the paint doesn't match my wife is going to be upset. Andrew asked my hubby if he can send him a picture, my husband said go ahead but you should talk to Geico and get the paint to match. Andrew said that geico reps were gone for the day and we'd have to wait another day. That was on the 17th. The 2nd time my husband was called was told our car was ready was on the 22nd about an hour before the shop closed. My husband couldn't make it so they said he could pick it up Monday. When he arrived on Monday, he turned over the rental keys and when he was driving forward Andrew noticed the door guard was severely bent and sticking out. My husband asked Andrew if he needed another day and Andrew asked the shop guy if he could fix it and the shop guy said no. Andrew apologized and said he needed to buy a new door guard. My husband was being nice about everything but he told me that didn't appreciate wasting gas and time driving to a location unnecessarily. He did tell Andrew that the next he comes down and the car is not ready, Andrew owes him 25 gas. The 3rd time my husband got called was yesterday, the 25th. My husband arrived, turned in the keys, talked to Andrew, and drove off with our vehicle. Before I came home my husband checked the repair one last time just to find out the wheel fender was improperly put on. My husband called Andrew and told him about the problem. He sent Andrew pictures as well. Andrew agreed the part was not properly installed. Andrew toms my husband to come by anytime we're in the area to get it fixed. Such a waste of time and inconvenience. So we currently have our car from your shop with certified techs that is still not properly fixed. And you want to know how you can make things better, here's a start reimburse our gas for ALL 3 visits because we still have to COME BACK A 4TH TIME, 60. Secondly, have someone who is thorough and looking out for the best interest of the customer to inspect all vehicles before calling customers and wasting their time and money on needless trips to a supposedly professional autoshop. Finally, be accountable for any mistake. Don't just apologize make sure you do your best everytime. Let me know if you want to do more than send us cash or a check.
Leslie M
4/27/2017
Hamza M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great and quick service.Best customer service.
4/25/2017
Rhonda N. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
it looks like it never happened. Your front office people were knowledgeable and polite, and obviously your body work techs are the best. I really appreciate the attention to the details, like the alignment and fixing the rim. Thank-you for making this night-mare a little less stressful best regards Rhonda N
4/25/2017
Charlie C. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
this is awsome shop. totally recomend. staff are friendly and very satisffied. 5stars
4/25/2017
Edna O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Updates were great
4/20/2017
Ricardo C. VERIFIED CUSTOMER
Vehicle Make : Honda
I was completely satisfied with the work and the way I was notified thru out the process. Job week done!
4/19/2017
Robert M. VERIFIED CUSTOMER
Vehicle Make : Scion
Fast and smooth with great results.
4/18/2017
Faustina R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Everyone was courteous and kept me informed every step of the process. Car looked great when Ivpicked it up today.
4/18/2017
Morning G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Miscommunication regarding estimate work was off by a week. A.C. still blowing hot air
4/16/2017
Aaron D. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent work! No complaints at all.
4/13/2017
Suzanne C. VERIFIED CUSTOMER
Vehicle Make : Ford
The experience was amazing. It was an easy process from beginning to end. Everything was completed as promised. Customer service was great. Thank you for everything.