Auto Collision Center Group

Couldn't even see where the damage used to be. Friendly staff. I hope I never have need to come back but if we should have a damaged car in the future we will be coming back here!

Hi there, My car was originally supposed to be done in three days. On the day of completion I receive a text in the morning stating it was going to be ready, I left work early to gas up my rental and pickup my car. On the way there I called just to see if it was indeed ready, I was told it was delayed but nobody bothered to inform before I left work. Now two days later, I was told by my Geico person it was going to be ready at noon and to head over. Around noon before we left we called again just in case it was delayed again, and yet it was delayed for another two hours and was ensured it was going to be ready at 2. Got there at 2pm, waited 30 mins now I was told the halo lights still doesn't work, and was told to come back in an hour. An hour later I finally get a phone call saying it was ready so I picked up the car and left. I decided to take my car out later in the day where I can test out the lights and found It was still not working. Extremely frustrated! Nobody even showed me the lights to ensure it was functionally before I left.

Quick turnaround, timely updates on progress and very professional staff.

Excellent work, great people, prompt and responsive. Highly appreciated. Keep up the good work!

None

Extremely satisfied

I don't need to be contacted really but I was never updated on anything involving repair time or what they were even repairing. When I called I was told my car would be ready the following day and so I called the next day and it changed to the next day and so forth for about a week. My car was there for around 2.5 weeks. When I finally did pick up my car they called me a hour later to tell me I owed another 600 dollars on top of the 200 I paid. I had to call geico and my claims adjuster called them on my behalf. Communication is severely lacking there and caused me to do way more work than a customer should have to. I also think its unprofessional to tell a customer something will be done tomorrow or that I owe more money when you don't really know for sure what is going on. Figure it out and then tell the customer.

There was a new dent in my car on the right-hand door on the passenger side. Other than that everything was great!

speedy, helpful, knowledgeable, friendly

found a few paint defects (bubbles in the paint) hopefully this can be resolved.Thank you.

Great service and good communications

Paint cracks after I received the car today lously paint job

i was very concerned when I dropped off my car but once I picked it up I was very pleased. My car looks fantastic!!!! Thank you to everyone that made this possible in a very short time. I was very happy with the end result. I was also pleased with how great they were to keep me up dated with the process. I definitely would recommend this body shop 100% once again thank you to all the team that worked on my vehicle, without you guys, this wouldn't be possible. You guys put a big smile on my face!

Great staff, and excellent work and timing.

The car was done quickly and repaired correctly. In addition they buffed out a couple of long scratches which greatly improved the overall appearance of the car. Overall I'm very satisfied with my experience at Mountain View Body Shop.

My adjuster nick marked down the damages and gave me a estimate and handed me the check so what I did was deposited it in my bank and started looking for a bodyshop and so I decided to just get it done were I did the estimate because it was closer were I live and pretty convinient. and so a week later they called me and left a voice mail and told me that the car was ready. So I went there's to see how is the car then I looked at it... They didn't repair the left side skirts that has been scratch because they said that it was not vandalized and it looks like a self fault? And they said I have to pay out of pocket to get it done and he just walked away. They didn't call me or notify me about it! I can't believe it! And the car audio was on max!! When I turn it on while I was leaving the shop! And there's scratch on my radio aswell! How they handled my car wasn't professional at all. All they did was just wet my car and didn't put an effort into washing off the paint from my car! It feels like they didn't masked it that well!! Because it's all over my window, molding, gas cap, side mirror, grill, tires, they were just in a hurry to get my car out of there shop! I'm very unhappy with their service, I've never had such low quality service with a car repair before. I will never come to this body shop again! And to think they do business with a well known car insurance company like Geico, and give out this kind of lazy service.

I appreciate the ease and frequency of communication. Quality of work is very good as well. Thank you!

MV body shop was professional and provide updates frequently.

Really fast service and I liked having the text messages to notify on the progress of my car.

Took too long