Kimberly and the lovely ladies at the front desk, including in enterprise treated me so great, unfortunately the car took an extra day but it looks fantastic and was totally worth the wait ;)
Ty!
8/24/2016
Juan G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job. Kept us informed of what was going on. We loved it! Great working with Dawn
8/24/2016
Marcia M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everyone was very attentive to every detail on my car. To find my car detailed when I picked it up was amazing. Scott somehow knew what I was thinking and said it before me.
I will be happy to recommend your services
Thank you very much. Marcia M
8/23/2016
Richard S. VERIFIED CUSTOMER
Vehicle Make : Ford
Good job. Great service. Thanks.
8/18/2016
Tracey W. VERIFIED CUSTOMER
Vehicle Make : Subaru
I have taken vehicles other places and have gotten used to a mediocre type of service. My experience at your shop reminded me that there is a whole other stratosphere of customer service that "should" occur.
Immediate friendly greeting.
Prepared customer file.
Thorough and personal intake.
Efficient car rental process
Customer contact to report progress throughout the repair.
Repaired vehicle delivered clean inside and out (nice!)
All workers genuinely concerned with providing the best customer service.
Nicely done, everyone! Keep up the good work. (Don't get comfortable ;)
8/18/2016
Martin S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Your process is very streamlined from start to finish. The results of your work were very, very appreciated.
8/17/2016
Susan W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone I encountered, either in person or on the phone, was cheerful, friendly and eager to help. All parts of process were explained clearly and succinctly.
8/17/2016
Anne K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Dawn was awesome.
Fresh baked cookies were delicious.
Great work done in a timely manner.
Thank you.
8/16/2016
Angelin C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
There is only one hiccup. I wish when I was told that you were open till 5:30 I was also told that th car rental closed at 5. I almost had to pay an extra day on the rental car because I showed up at 5:10. The rental car guy was running a few minutes late and helped me, but I would have been pretty upset if I had missed him. I really think you need to state clearly in all your messages that rental returns need to be completed by 5, even though the body shop is open till 5:30.
8/16/2016
Maxine R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Kym and the shop team did a lovely job and handled the paperwork with USAA. Enterprise car rental on site is convenient. Thanks for a job well done.
8/15/2016
Kelley O. VERIFIED CUSTOMER
Vehicle Make : Ford
Very pleased with the level of service from Car Crafters and especially Justin. I will definitely use you again, if the situation arises. Thank you!
8/13/2016
Guadalupe R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
It was wonderful working with you all and the text message updates were very helpful!
I also enjoyed the fact that my car was cleaned for me and how helpful everyone was! Thanks again.
8/12/2016
William T. VERIFIED CUSTOMER
Vehicle Make : Cadillac
seamless operation between you, insurance Co and car rental
8/12/2016
Marcia F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Customer service was exceptional! Scott M. Was terrific! So pleased. My Jeep looks brand new! Thank you.
8/12/2016
Marcella P. VERIFIED CUSTOMER
Vehicle Make : Ford
Wow, Superb staff and great experience! Dawn Allers, service advisor was awesome to work with. Thank you so much! My car looks great! A one stop shop with Hertz rental car in same building!
8/12/2016
Karen H. VERIFIED CUSTOMER
Vehicle Make : Acura
Better communication with the insurance company about the date the car repair would be completed so that keeping the rental car would not be a continued hassle. Otherwise I was happy with the service that you gave me and the repairs on my car. Also I appreciated the knowledge and expertise of your employees.
8/11/2016
Michelle F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Repairs were very well done. Everyone was professional and helpful. Kim did a great job. She was helpful, kind, and experienced. She also communicated very well!
8/9/2016
Marcella P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Did an awesome job and the timing to get it done was fantastic! Thank you!!
8/5/2016
Brian H. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks for meeting my schedule with the drop off and pick up. The repairs look great. Like it never happened. I have paper work with warranty for 3 years. My concern is the clear coat. I had another truck repaired at a different shop. The clear coat peeled but for the life of me. I don't remember the time line after that repair and the lifting of the clear coat. So I will keep paper work and watch over time and hope it last. Again thanks for service.
8/5/2016
Lara W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Roger did excellent interface and work is well done on car repair-----thanks