Crash Champions Corporate

EVERYTHING about my experience was beyond expectation! From the day of my accident when my vehicle was towed to your location (my insurance company, Geico, had referred me to you as a result of being hit from behind by another driver), to the day I picked up my vehicle, every touch point I had with your team left me enamored. For example: -I called Crash Champions once my car was towed to see if someone could look inside my car for a bag I thought I had left in there. The woman who answered my call did not have to go out of her way to look for something in my vehicle the second it had arrived off the tow truck. She kindly put me on hold and went to look for the bag for a long time. When she came back to the phone to tell me that she searched high and low for the bag but couldn't find it, she apologized profusely despite this being my responsibility and my issue. -The text message alerts to both my husband and to me with status updates on my vehicle were extremely helpful and very efficient. -Having to go on your website to electronically authorize your repair team to disassemble my vehicle was also very helpful and efficient. -Any time I had a question about either timing of my vehicle being ready and/or about payment for the repairs given the insurance company who appraised the vehicle wrote the check amount to me instead of to Crash Champions, every single person I spoke to was friendly, helpful, and very accommodating. -I was able to leave my rental car at Crash Champions upon picking up my vehicle once it was finished, which was a HUGE help and time saver for me. -Upon picking up my vehicle, I was greeted by a very friendly staff whom all were more than affable and genuinely kind. -I received a ROSE the day I picked up my vehicle, as well! It's the small things, but they seriously make a difference! -Not only was my vehicle fixed impeccably from the accident, my car was also EXTREMELY CLEAN (both inside and out) and so polished and detailed to look like it was brand new. -Lastly, before the accident, my son accidentally pulled too hard on one of the latches that closes the back of our SUV. It has been sitting in the backseat of my car just waiting for me to go and get it fixed. Again, upon picking up my vehicle, I had to open up the back latch to get something and WHAT DO YOU KNOW? You guys FIXED/REPLACED the broken latch that has been broken for months! This was BEYOND THE SCOPE of what the initial repairs were for and I cannot even tell you how much that made me smile! I never asked them to fix/repair it (I even forgot that it's been broken because it's been unusable for so many months), but of course, Crash Champions just took that extra step to make my life that much simpler. I am beyond impressed by the overall customer experience I had with Crash Champions. My husband and I will MOST DEFINITELY be recommending you guys to anyone and everyone who may need anything done with their vehicle. I cannot say thank you enough times - you guys are definitely the differentiators in the city when it comes to car repair. Praises are deserved to your entire team for turning a bad situation (my accident) into an unbelievably satisfying customer experience! We will be back to see you guys! Respectfully, David and Megan C

Excellent service

I'm very satisfied with Geico and crash champions repair. Geico staff treated me very well and answered my questions I had for them. They took very care of my car and approached me and my mom very good. And thank you to crash repair for doing all the hard work and replacing my number my car looks brand new again. Thank you again everyone that took care of me and my mom and my car as well.

I appreciate the excellent service provided to me by Crash Champion.

Even though the paint was not covered under warranty due to a previous job that was not done right (not under my control) I was really pleased with the outcome and will no doubt keep Crash Champions on speed dial. I was even surprised that my John Cena was as clean as he was when I dropped him off (so appreciative of that). Lilly--

They were very easy to work with, car was fixed in a reasonable time frame. Had a rental car waiting for me once dropped off my vehicle for repair. I would definitely refer there services to someone else.

Thank you for the timely service and excellent work...very friendly group with great results

Service and people were great to work with !! Great experience

We are very happy how the car looks. Can't even tell that the car had any damage to it. Thanks for all the good work.

Excellent derive and exceptional work done on the car!! I'll never take my care to a different place!!!

It took to long ...

Thank you for your quick service! It looks great!

Amazing service! Thanks so much!

Thank you for a job well done.

They kept me informed every step of the way.

I would like to say that every single person at Crash Champions is great! Customer service exceeds in every aspect. Even though our truck is a ford, crash champions treated it like it was a Ferrari and that means a lot to people like us. So thank you all very much for your service and kindness. We will highly recommend Crash Champions to everyone. A+++!!!

The work is amazing, even better than new!

I have use Crash 3 different time. They have done a great job each time.

The team kept me informed of the process and made the entire thing no hassle for me. That means a lot, having an accident and dealing with repairs can be incredibly stressful, having you work with my insurance and your warranty makes it much easier. Car seems to be running great (only had back **** day)Thanks!

My car was repaired beautifully- it looks absolutely perfect. Even the inside of my car smelled great and I'm certain it came back cleaner than when I brought it in. EVERY person I talked to throughout the process was friendly and helpful. I appreciated being kept up to date on the progress of my car by text messages. Extremely satisfied customer. Thank you!!! You are doing a phenomenal job!