Due to an error made when buffing the paint the truck was not finished on time and had to be returned to the paint shop to be repainted. On the good side a car was provided for my use when the error was made at no cost to me. The repair does look nice.
3/2/2018
Christopher R. VERIFIED CUSTOMER
Vehicle Make : Ford
The customer service was outstanding from the estimate throughout the work process and at completion of the job. The work itself was stellar and I would recommend Heppner’s to anyone.
3/1/2018
Paul P. VERIFIED CUSTOMER
Vehicle Make : GMC
My steering wheel is not centered(while driving), I have a cracked splash shield behind the bumper (two places), my check engine light is on, and I have two screws that are loose in the rear wheel opening inner fender. I will call tomorrow
3/1/2018
Nicole D. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very friendly and easy to work with
2/28/2018
Carlos B. VERIFIED CUSTOMER
Vehicle Make : Ford
The job was completed in the time I was told.
2/26/2018
Joe H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job! Truck was also detailed and was not expected. It was a great surprise. You all go above & beyond expectation and in the busy world we live in it is greatly appreciated to have that experience. In all ways from start to finish I felt like my needs mattered. Not a standard anymore. Thanks!
Joe H
2/22/2018
Marie F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciate all the updates
2/22/2018
**** G. VERIFIED CUSTOMER
Vehicle Make : Ford
It took too long to fix
2/13/2018
Daniel M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am satisfied with the level of customer service as always. For the first time the repair was noticeable due to paint not matching. However, here again the customer service and willingness to ensure I am completely satisfied is exceptional and the shops willingness to work with my schedule to correct the concern is unmatched compared to what I have experienced elsewhere. That is why I bring vehicles there when able.
2/11/2018
Tess D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Kept me informed, communicated effectively, finished on time.
2/11/2018
Elizabeth N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you especially to Kayla who makes coming into the office a positive experience, even when you're not happy about having to be there. Thank you Kayla!
2/10/2018
Beth S. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for a great job. Also thanks to Inver Grove Honda for the recommendation and appraisal service.
2/9/2018
Jonathon G. VERIFIED CUSTOMER
Vehicle Make : Jeep
Car not done when emails received said it would be done. My wife and daughter were told that your office spoke to me and told me to not pay attention to your automated system. I did not speak to anyone that told me this. When I called and spoke to your office to question this, I was told that you forgot to call me, even though my family was told that you did indeed called
2/9/2018
Joshua S. VERIFIED CUSTOMER
Vehicle Make : Ford
I had called a number of times to talk to my rep. I never received a phone call back.
2/8/2018
John B. VERIFIED CUSTOMER
Vehicle Make : Honda
There is a warning light left in the dash that indicates a disabled stability system.
I will return the vehicle to have it fixed.
2/7/2018
Shervon &. VERIFIED CUSTOMER
Vehicle Make : Mazda
Doug was amazing to work with! He was very professional, accommodating, called when he said he would and went above and beyond to help us out.
2/1/2018
Steven E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks- you guys do great work.
2/1/2018
Sean C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great service and frequent up to date progression. Tony did a superb job and would definitely use you're services in the future. Don't get me wrong when when I say I would be happy never have to use this type of service again. Much appreciated Toni and body shop.
1/31/2018
Chris W. VERIFIED CUSTOMER
Vehicle Make : Ford
Loved that my car was detailed inside and out...totally unexpected. Thamk you
1/30/2018
Robert B. VERIFIED CUSTOMER
Vehicle Make : Honda
The job was done very well. My only feedback is the estimate was around $1000 but the cost ended up being $3500 after you got into the job, this was quite a bit different. It also took longer than anticipated so I needed to get a rental car from you the 2nd week.