Great service made the whole process painless. Thanks
2/5/2020
Emily VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very friendly and helpful, super quick and great service
2/4/2020
Kristin VERIFIED CUSTOMER
Vehicle Make : Jeep
Keeping in touch with customer while being fixed could be a little better. Didnt receive status of assessment; Waited for response after calling multiple times and waiting on call back that didnt happen until day 3 when I called again to ask about status. Shop very nice, just needs to improve customer service a little bit.
2/4/2020
Bethany &. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair was supposed to take two weeks. It ended up taking a full MONTH. No one from Roccos called me to update me on the status of my vehicle. At the two week mark I called to find out what was going on. Apparently no work has been done yet, and they needed Progressive to come look at it again. That's fine but they waited until one day before the scheduled completion date to call progressive to come back out. One day. What were they doing for the previous 13 days? Why did no one contact me about the delay? Progressive came out on ****/17 (the date I was promised as the completion date). Work finally began on my car. But it still wasn't until Jake (maybe Jack? We only spoke once) called me on Thursday ****/30 to apologize for the terrible experience I've had that I finally received any actually accurate information about the status of my car and a real scheduled completion date. He was great, but he was the only part of working with roccos that felt even remotely professional.
2/1/2020
Anonymous VERIFIED CUSTOMER
Vehicle Make : GMC
Great customer service!
1/31/2020
Shawn VERIFIED CUSTOMER
Vehicle Make : Dodge
Everything about this experience was made pleasurable by Rocco's staff thank you very much for helping to make my accident and repairing of my vehicle a complete pleasure.
1/30/2020
Craig VERIFIED CUSTOMER
Vehicle Make : Nissan
Very thorough explanation of repair. Updates of the process
1/30/2020
Scott VERIFIED CUSTOMER
Vehicle Make : Honda
Overall it was a great experience when dealing with a not so ideal circumstance of having damage to my car.
1/29/2020
Debora VERIFIED CUSTOMER
Vehicle Make : Kia
Great customer service from beginning to end, thank you
1/29/2020
Joanne VERIFIED CUSTOMER
Vehicle Make : Ford
Superior quality of workmanship. Completed in a timely manner. Courteous and friendly.
1/27/2020
Margaret VERIFIED CUSTOMER
Vehicle Make : Nissan
Perfect repair! The color match was on point. Had 3 cars repaired at Rocco's and is a very satisfied customer.
1/27/2020
Indra VERIFIED CUSTOMER
Vehicle Make : Toyota
I'm satisfied and happy with yr work and friendly person thanks jack
1/22/2020
Wynisha VERIFIED CUSTOMER
Vehicle Make : Buick
My car looks amazing! The staff kept me updated on the status of my vehicle and even advocated on my behalf when the insurance company wanted to use substandard parts to cut cost! The only delay was my insurance company who took several days to come out as requested. Every staff member I encountered was pleasant, knowledgeable and eager to assist! I would recommend Roccos!
1/22/2020
Patrick VERIFIED CUSTOMER
Vehicle Make : Kia
The body work seemed fine but when I started the engine the check engine light came on. I know sometimes it takes a few miles for it to go back out. Smoke began to come out from under the hood and when I came to a stop the car began to shimmy and shake. I stopped at Auto Zone to have computer read and came up with 4 crankshaft sensor error readings which were not there prior. Also when I popped the hood half a bagel sandwich in there along with 2 screws laying on the battery box. I was told the crankshaft sensor plugs are in the front end where my body work was done
1/20/2020
Hon VERIFIED CUSTOMER
Vehicle Make : Honda
The whole experience was very pleasant and quite pleasing. Everyone was helpful and courteous every step through the repair job. I would definitely return for any future repairs and highly recommend them to others.
1/17/2020
Patricia VERIFIED CUSTOMER
Vehicle Make : Nissan
Great Service friendly staff
1/16/2020
Raheem VERIFIED CUSTOMER
Vehicle Make : Infiniti
I'm very satisfied with the customer service and service with Rocca's the staff was very helpful, great to talk with about my car.
1/15/2020
Brian VERIFIED CUSTOMER
Vehicle Make : Subaru
Rocco's does impressive work, second time @ shop, no complaints @ all. Thank you for going over my car a second time and fixing other issue.
1/10/2020
Janelle VERIFIED CUSTOMER
Vehicle Make : Hyundai
Jack you and the guys at your shop are incredible as always. Ty Again!!!
1/9/2020
Joan VERIFIED CUSTOMER
Vehicle Make : Subaru
I received a call within 2 hrs of dropoff telling me what was needed on the car and approx. how long it woyls take. It was nice to have a timeline. I really liked the text updates. And Jen, at the front desk was very pleasant