This isnt my first experience to have my vehicle repaired at a bodyshop due to hail damage. Since my vehicle is new I decide to stay with vandergriff since it's the same brand from where I purchased my vehicle recently. When I went to pick up my vehicle I was expecting the guy to walk me through the vehicle of all the repairs completed, which he missed that opportunity, all he did was gave me my key and stated go ahead and take the vehicle to get washed and if have any questions call them back. So as I enter my vehicle I began to notice all these white stains and grey stains on the interior and carpet by this time the gentleman had already left inside the lobby to inquire about it. When I sat inside the vehicle had a very strong chemical smell. Something I haven't smelled from previous repairs I've experienced. I had to drive home with my windows down due to unbearable smell. I assume they would had done a better job washing the vehicle and cleaning the mess after themselves especially after paying over 8,000 dollars in repairs. I'm highly disappointed that now I have to personally pay and spend time cleaning after the mess left and also the possibility that I might have to come back because the gentleman missed the opportunity to walk me through the repairs completed. This is a inconvenience for someone that is renting a vehicle and have to return the vehicle back to the bodyshop if it's not at my expectation.
8/2/2018
Verita G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent job so happy to have car back fantastic job!!!! Thanks again Verita G
8/2/2018
Jessica E. VERIFIED CUSTOMER
Vehicle Make : Acura
Barrry is awesome!
8/1/2018
Eric F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very Happy with your service. thank you
7/30/2018
Marco S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Paint is cracked and it has trash in the paint, will be taking it back. Your quality control guy needs to be fired.
7/29/2018
Rogers P. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Very professional. Tony and the nice young lady at the front desk were just awesome to do business with! My car looks brand new again and everything was done in a timely manner. Great job!
7/27/2018
Kathleen L. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Jimmy did a great job with our car. When there was an issue with the initial repair, he made sure that everything was perfect for us!
7/26/2018
Miguel S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent job very well done, I’ll recommend it to all my friends,thank you
7/25/2018
Paula C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Alex was great. I do feel Cancewas completely truthfull, as his timeframe given as to e my rock was dropped off at dealer do not coincide with my notifications from my Chevy app, which also stated a hard excelleration on a side road or in. Parking lot near the dealer. My truck told on him.
7/20/2018
Belinda B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Alex was very thorough in her inspection of the damages. She was very courteous and pleasant to work with and kept me informed as to the status of my vehicle. She has a pleasant, outgoing personality and it was a pleasure working and speaking with her.
7/16/2018
Barbara G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service , courtesy and communication
7/15/2018
Leslie B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car looks great! Love the text messages with updates.
Mark Engel always does an amazing job. I was also very impressed with how everything was explained to me at pick up and how clean my car was when it was returned. Would highly recommend Vandergriff Collison South.
Thank you!
7/13/2018
Richard C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Work was excellent. Service was also excellent. Had not had any damage problems in years so I was not too excited about having to go through this. But, for once I was pleasantly surprised.
7/13/2018
John R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You maintained communication, explained things clearly, and made me feel like a valued customer.
7/12/2018
Patrick O. VERIFIED CUSTOMER
Vehicle Make : Nissan
Extremely smooth and easy process. Very good customer service and accommodating. Had used them before and will certainly do so in the future, should we need this service again.
7/7/2018
Donald S. VERIFIED CUSTOMER
Vehicle Make : Honda
So far very happy. Thanks
7/7/2018
Kathleen L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
First Class from Top to Bottom!
7/6/2018
Glenda A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair was satisfactory. Appreciated getting car sooner than was promised. Only negative car exterior was dusty when picked up.