We appreciate the ride from Enterprise car rental and keeping us updated on the status of the repairs.
10/22/2015
Amy C. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff was professional and kind. The cleanliness of the lobby is too notch. Loved the text updates, and the autowatch. Appreciated the rush on parts and that it was done earlier than expected!
The only concern was when we arrived to pick it up the automatic doors and key faub didn't work, a little detective work showed the fuse has blown. It was fixed promptly and then we when we went to drive it the front alignment was off bad. Brought it back and they found the error and quickly fixed it. They were kind and offered my children drinks which helped them with their wiggles.
I think a good review of the electronics and alignment would be good to add to the checklist so they are confirmed good before the customer is called would be good.
Really everything was prompt, professional, and personable it was just those few
Oversights At the end. Hopefully all will be good from here.
10/21/2015
Chantal M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I've only had my van back for a few hours but so far everything is great! The van looks fantastic! My only concern was the battery was completely dead when I picked it up but that was quickly jumped by one of your employees. Thanks again.
10/15/2015
Heidi R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Above and beyond!
10/9/2015
Marilyn H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent repair job & excellent customer service. Would definitely use again.
10/1/2015
Sara K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
My final cost was right on target with the original estimate, job was done on time and csi employees couldn't have been nicer. I will come back if I ever need to, hopefully not
9/16/2015
Ashton H. VERIFIED CUSTOMER
Vehicle Make : Ford
Looks like new.
9/12/2015
Todd B. VERIFIED CUSTOMER
Vehicle Make : Dodge
You guys are awesome!
9/8/2015
Terry F. VERIFIED CUSTOMER
Vehicle Make : Subaru
We have used Cascade a number of times and they always do a great job. This time however, the car was returned with dirty fingerprints on the back lift gate area inside and very dusty and dirty inside. Other than that we were very pleased.
9/8/2015
Mike V. VERIFIED CUSTOMER
Vehicle Make : Ford
Wayne and staff are very nice to work with. The office is clean and not a normal junk yard atmosphere. Their communication is timely. A positive experience!
9/2/2015
Chad H. VERIFIED CUSTOMER
Vehicle Make : Ford
I was well informed through the entire process. Jesse was very helpful and made sure I got the best for my car. If I need to have repairs I will come here again.
9/2/2015
Michael S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great work...Wayne and his team did all the work i asked for, at a very high level. All of this was completed while i was out of town for a week...so truly a service!!
Thanks for everything!!
8/31/2015
Matt P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Wow! Fantastic job. Cascade repaired a dent in the rear tailgate of my Chevy truck. The tailgate looked better than new!!! They even washed and vacuumed out the interior. Nice touch!!
8/31/2015
Amanda R. VERIFIED CUSTOMER
Vehicle Make : Honda
It was nice to have the text updates and Jesse was great. He kept me up to date.my car was ready when promised. Great job!
8/22/2015
Martha M. VERIFIED CUSTOMER
Vehicle Make : Toyota
It's only been a day, I'll need more time to decide if I'm "completely satisfied."
8/14/2015
Borislav P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thanks for the great service. It's one of the best I have received thus far. Everything was great and Jesse went beyond efforts to make sure I was happy. I will definitely recommend this place although I only had a fog light replacement within 40 minutes. They checked my burned signal light and a car wash as a courtesy
8/14/2015
James M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Had an Oakley metal sticker on the back window of the vehicle when it was dropped off, when we got it back yesterday is wasn't there. Other than that it looks great!
8/13/2015
Gina B. VERIFIED CUSTOMER
Vehicle Make : Honda
Keep doing everything your doing, best experience with a bodyshop ever. You know how to treat your customers. Lady at the front desk (don't remember her name) is amazing. She always made me feel like I was your top priority. Jesse was awesome also. Kept me informed and went above and beyond what I expected. Hope I don't need a car repaired again but if I do I will be back and my recommendations to anyone I jn
8/8/2015
Robert W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great work done on my Titan. Their whole team went above and beyond what I expected. Thank you.