A very clean facility. Staff was extremely polite and efficient. Neil, the site's claims adjustor, was attentive and knowledgeable. The valet helped me with parking and made me feel welcome. There were updates on the progress of my repair through out the process. When one small detail needed attention after the repairs were complete, It was done efficiently and with haste. I would recommend this facility to friends and family without hesitation! Great water bottles as well! The facility was a far cry from the ones back in the day where the guy had a cigar in his mouth and said "Girlie, what can I do for you?" Thanks very much for such a good job!
7/2/2015
Hays Jr.debra. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thinking that taking in my 2013 Jeep Wrangler would bea long drawn out chore, I was pleasantly surprised. When I pulled into their valet service, which I think all auto body shops should have, I was greeted immediately by the most pled an employee of the body shop ( wish I remembered his name ), he instructed me what to do and where to go as he took my Jeep to the back of their shop. My insurance company called ahead, and the body shop had my file, and all the papers to fill out. The receptionist was also very courteous and answered all my questions. They ordered the bumper for my vehicle, and sent the estimate to me within a few hours. When the bumper came in I took the Jeep back, was greeted immediately, they had me enter their shop, signed for the work to be done, and as a courtesy was driven home in a company shuttle. They told me my Jeep would be done by noon the next day, and sure enough, I received a call around 10:00 am the following day as promised. From the valet, receptionist (who also handled the forms to be filled out), to all of the agents, and the young man who drove me home when I left my vehicle for repair, they are a 10 in my book. Very easy from start to finish, and my jeep looks great. Thank you again for making one woman's slightly stressful, busy life, a little easier, and because of that great experience on that day, (some may think it is a small matter), but if you knew me, you would understand, one pleasant, uneventful thing that occurs in just one day of my life makes the sun a little brighter, the sky a little more blue, and the person that pulls out in front of you, doesn't move when the light turns green, or the person that honks at you in Beverly Hills, ( and we all know about old women in LaDeDa Bev. Hills), will live to see the next day!!! Kidding of course, but do have have a temper, you bet. So, Marina Body Shop, KUDOS to all!!!
I applaud you:-) Thanks again,
Mrs. Debra Hays
6/27/2015
Michael A. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Consistently above and beyond
Have been my exclusive shop since 2003,
and nine times since (people run into my cars
a lot!)
6/18/2015
Natasha L. VERIFIED CUSTOMER
Vehicle Make : Toyota
You got a great crew over there!!!! I was the lucky one that got to work with Neil Narido who took care of me and really made that part of my accident Easy and what a great job !!!
Thank you
Natasha Lupoloff
5/30/2015
Daniella C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Im so thankful that I was able to have my car repaired by Uou.
I was so well taken care off from start to the end.
Aldo gave me information about the procedure and was very service minded, and helpful.
Matthew was the representative for SafeCo to inspect and repair my car for the rear ended car accident I unfortunately was hit by another driver. He was very professional and trustworthy. He kept me updated about the repairing of my car.
Thank you, for the best service & car repair experience ever.
I will defiantly recommend you to friends & co-workers.
Please send my best to Matthew and Aldo.
Best regards.
Daniella C
3/5/2015
Mandi O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Service and work.
2/16/2015
Deborah L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fantastic experience!! Matt and Feven were great. My car looks great and runs great!
2/6/2015
Mike A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I am a long time suporter you have alwayse don a great job for me. Say hi to Neil
1/21/2015
Romano &. VERIFIED CUSTOMER
Vehicle Make : Ford
Matt was very helpful and attentive. I could not asked for better service. Matt was also very helpful on a previous repair and I have recommended Marina Auto Repair to friends and I will always return.
1/10/2015
Shufen T. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt did a great job, and updated me through the entire process. I've only had my car back for a few hours, but it feels as good as new.
11/1/2014
Weichen D. VERIFIED CUSTOMER
Vehicle Make : Honda
Good
8/2/2014
Lois S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Did a great job on my car. I had a big smile on my face driving home in my perfect car
8/1/2014
Marcus S. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job! Thanks everyone!
6/25/2014
Douglas Paul. VERIFIED CUSTOMER
Vehicle Make : BMW
This is the third of fourth time I've had the pleasure of having Marina Auto Body do work for me, and I am beyond satisfied. From the moment I walk in the front door, it's always a pleasure to receive the cheerful and professional greeting I always get. When I got my car back, not only is the work done always impeccable, but it's SO nice to discover that my entire car has been cleaned inside and out. I very much appreciate the timeliness of service, the courtesy and respect, the quality of work, and the attention to detail. I am most definitely a repeat customer for any bodywork needs - whether from an insurance paid accident, or for elective work / improvements. Thank you for doing such a great job !
3/5/2014
Weimei C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Every one is very kind.
2/13/2014
Kiyoe M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your service was excellent. My old car came out like a brand new car. The service was prompt and nice. People over there were very kind.
Also, it was very convenient that you gave the rental car service at the same premises.
Thanks again.
2/6/2014
Hood.spring Hill,paul. VERIFIED CUSTOMER
Vehicle Make : Toyota
Beautiful work and great communication.
Thank you!!!