Great service, prompt response, constant communication.
12/21/2016
Marcy S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The only problem was your location. When the car had to be towed to an impound lot, I was asked if Marina Auto Body in Marina del Ray would be acceptable to me. My response was absolutely. I was then told the Marina location was closed and it would in a new location at Jefferson and La Cienega. This is not a neighborhood I know, and turned out it wasn't there, but in Inglewood. I was riding around for a total of three hours, from one place to another. Not your fault, but I did receive prompt and courteous treatment when I finally got to the Inglewood location and after a brief wait, was given my car in what seems to be perfect condition. Therefore, my problem was in the City of Santa Monica and my insurance company not knowing the real location of the body shop.
12/20/2016
Richard G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Repairs took a long time and I'm missing an electronic gate card from the drivers door pocket.
12/15/2016
Amie G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The customer service I received and the updates via phone and email while my car was being repaired were awesome! Thank you! I appreciate my car was completed earlier than originally estimated. Thank you!
I believe I am going to have to return my car to you on Monday...
When my vehicle was returned to me, I got in and started to drive away and I heard a rattling noise that sounds as if it is happening on the passenger side rear bumper area... possibly the muffler. I couldn't take it back to talk to anyone about it because the doors were closed, as it was just after 5:30pm. I drove it to the nearest fuel station... the sound is occurring when my car starts and idles... and when I am driving it down the road. I will look at the area of my car in the daylight tomorrow to see if I can see the cause for the noise. Please have someone call me ASAP on Monday when you open. Thank you, Amie
12/10/2016
Carlie M. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for your care, clear communication, speed, professionalism and extra work to get my car back to new. Highly recommend your company to others.
12/9/2016
Susan B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Matt is a gem. Everyone I dealt with was courteous and competent - but Matt really takes ownership of the work, and it makes him invaluable!
12/9/2016
Jeffrey G. VERIFIED CUSTOMER
Vehicle Make : Mazda
I chose Marina Auto Body because it was reccomended by my insurance company. My car needed fairly minor repairs yet took nearly 7 weeks to complete. After a week, Marina Auto Body had not even provided my insurance company with an estimate. After four more weeks, Marina Auto Body could not repair my car. They had to send it to the dealership for additional diagnostics, which added on another two weeks. Hoping Marina Auto Body would make it right, I requested that they provide a rental car for the last few days. That request was rejected. Marina Auto Body made no effort to compensate me for the unreasonable delays, many of which were caused by them. While the quality of repairs was acceptable, the customer service disappointed time and time again.
12/9/2016
Zosimo B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Good Job!!!
12/7/2016
Natascia M. VERIFIED CUSTOMER
Vehicle Make : Volvo
There were still repairs that needed to be done
12/1/2016
Christine S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you for restoring my Mercedes back to its former glory!
I was impressed by your constant communication and the red-carpet service I received.
11/26/2016
Rochelle C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Always professional and thorough
11/19/2016
Marie A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent work and service. Thank you. Will come back when needed and recommend to others.
10/22/2016
Corby A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pleasant people; timely progress reports; done quicker than original estimated time. Thanks.
10/19/2016
Katie P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was given great service and the car was done even quicker than expected. It looks great! Thank you
10/16/2016
Jesus G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Car was not completely done and delayed so much
10/13/2016
Karen Simpson. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thanks Neal for a great job!!!
10/9/2016
Margaret H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service from the beginning to the end. I cannot say enough about the tremendous experience I had from the first phone call to the completion of the job. I could not have ask for any better, excellent communication every step of the way. I truly hope that I won't need an auto repair service again but if I do, Marina Auto Body will be my call. Many Thanks for your excellent and friendly service. A++++
10/8/2016
Rosa R. VERIFIED CUSTOMER
Vehicle Make : Toyota
THE STAFF MEMBERS WERE CONCERNED. COMPOTENT AND SHOWED ALL EFFORTS TO MEET MY NEEDS FOR TOP REPAIRS.
10/5/2016
Patricia M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Job well done, appreciate the fast and effective service.
Thanks again,
Patricia M