Well it's been a while since I seen my car and I didn't know what to think or if it was going to look the same... But yesterday why I picked my car up it looked exactly the was it looked when I first bought it and I loved the fact everyone there walked me through the process every step of the way. Thank you Herbs!!!!
2/7/2016
Kelli J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Jeff was SO wonderful to work with and I really appreciated him.
2/6/2016
Reynolds C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Although I expected to be satisfied because of the way Herb's on I-635 has helped me in the past, Dawn made the whole process effortless including rent car.
I have in the past and will in the future refer people to Herb's for auto repair.
2/5/2016
David M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent customer service. The communication of the team and their willingness to help was greatly appreciated. Thanks for being friendly, timely, and honest!
2/5/2016
Dora A. VERIFIED CUSTOMER
Vehicle Make : GMC
Awesome, a big 10 as best ever.
Convenient,Courtious & Efficient!
Thank you all for making my customer service experience awesome! :-)
Dora A
2/4/2016
Shannon A. VERIFIED CUSTOMER
Vehicle Make : Honda
So impressed with Jeremy and the entire staff. I was shocked at how quickly my car was fixed and it looks amazing!
2/4/2016
Derick N. VERIFIED CUSTOMER
Vehicle Make : Mercedes
It was a delightful experience!
2/3/2016
Robert B. VERIFIED CUSTOMER
Vehicle Make : Nissan
The completed work was very good, but I was overcharged. I know that I only paid 1000 to meet the deductible, but I did a survey of the parts that needed to be replaced and they came to less than 2000. I started to replace the parts myself and actually ordered them from Courtesy Nissan. I ultimately decided not to complete my own work because of the painting involved.
So subtracting 2000.00 from the total cost comes to 3,854.84 to paint and assemble the front end. In my opinion that is excessive because there was no dent repairs done.
2/1/2016
Beth R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Appreciate your good work & also the friendly, professional way you treat your customers. Thanks!
1/30/2016
Mary S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
We were very pleased with the entire process at Herb's.
The work was excellent! Thank you to Jetemy **** for fantastic customer service and keeping us informed throughout the process.
1/30/2016
Mark S. VERIFIED CUSTOMER
Vehicle Make : Ford
Rear driver window won't go down.
Taking it back to Herb's today
1/30/2016
Geoffrey B. VERIFIED CUSTOMER
Vehicle Make : Buick
Jeremy was great and kept me updated on the status of my car throughout the week. My car was completed a day early. Very happy with all aspects of my experience.
1/29/2016
Deborah S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent service. My car repairs were completed 2 days ahead of schedule and the work was done 100% to my satisfaction. Thank you
1/29/2016
Teri B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Thanks for everything...
1/28/2016
Jason S. VERIFIED CUSTOMER
Vehicle Make : Ford
Overall the experience was great. Repairs look great and service was excellent. Only complaint is that there is over spray on the roof and rear doors. It should be a simple fix and I have full confidence that Herbs will resolve this for me. I will contact to discuss as soon as I am able. Thank you for prompt, professional service.
1/28/2016
Elizabeth B. VERIFIED CUSTOMER
Vehicle Make : Honda
Doug ****was amazing. He kept me up to date as my car was fixed, was enjoyable (and funny) to work with and ensured my car was completed to perfection. He even had it repainted before I came to pick it up because the pain job was not up to par. I appreciate his pre-inspection & handling of this without my interference. Overall, my experience was FANTASTIC! And leaving my rental there when my car was ready was the cherry on top. Thank you for a wonderful experience during a stressful time.
1/27/2016
Stanley F. VERIFIED CUSTOMER
Vehicle Make : Nissan
I'm impressed by the thoroughness of the body welds, painting, etc. Everything looks very nice! Thank you for your service!!
1/22/2016
Robert K. VERIFIED CUSTOMER
Vehicle Make : Honda
Your team is FANTATSIC!! We had to use another company a few years back but glad we got to choose this time! From the front desk to acct manager everything was great! Thank You!
1/22/2016
Michael G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Both helpful and friendly. Will recommend and be back when needed.