Fast, efficient, professional. I have used you before with the same results. Will absolutely use again if the need arises. Thank you.
7/15/2016
Glenn L. VERIFIED CUSTOMER
Vehicle Make : Honda
I've spoken to Herb's about the issues we had which were delayed work, lack of communication, and having us come to pick uo the car and all work was not complete so had to return several days later.
7/14/2016
Hendy.colleen Hendy,****. VERIFIED CUSTOMER
Vehicle Make : Ford
I felt that the quality of work was excellent. Although, it seemed that the price of the final repairs on both vehicles was much higher than the original estimate and seems questionable.
7/13/2016
Ronnie G. VERIFIED CUSTOMER
Vehicle Make : Volvo
Expert service, professional and do what they say they will do. Follow thru is great and end result is PERFECT!! Love Herb's!
7/9/2016
Susan B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Exceeded all my expectations for completing the work and the quality of the work.
7/1/2016
Sandra T. VERIFIED CUSTOMER
Vehicle Make : Ford
Jeremy did a great job taking care of my "New Car". It looks great and was completed on schedule.
You are fortunate to have Jeremy on your team. He is very knowledgeable, professional, friendly and takes the time you need to ask any questions.
Thanks for all of your help.
Regards,
Rod Taylor
6/30/2016
Cathy P. VERIFIED CUSTOMER
Vehicle Make : Ford
This was my first experience with Herb's and it couldn't have gone more smoothly. Everyone was extremely nice. Jeff **** answered all of my questions - never rushed me. If I emailed him he responded in a timely manner. The team at the Frisco, Texas location is just awesome. My car looks new again and I thank you for that! Great job Frisco, Texas team! I will definitely refer my friends and family to this location. Thank you again for the awesome care you took with my car and me.
6/29/2016
Jayshree P. VERIFIED CUSTOMER
Vehicle Make : Honda
Martin **** is very professional and explained everything. Matter of fact the other persons who step up to help are all courteous. Assuming the workmanship should be as good.
This is my first time but definitely will be back and recommend to others.
Prakash Patel
6/29/2016
Jennifer G. VERIFIED CUSTOMER
Vehicle Make : BMW
Jeff and Alfonzo were very professional. Thank you and keep up the great work!
6/29/2016
Yizhaq And. VERIFIED CUSTOMER
Vehicle Make : Ford
It was completed faster than expected and the herbs paint and body team even fixed more than what was caused by the accident
6/29/2016
Zachary . VERIFIED CUSTOMER
Vehicle Make : Jeep
I believe due to an unexpected circumstance my vehicle had to wait for someone else to take over. In the first week I received no info. It took 3 phone calls to finally figure out what was going on. From then on, I was completely satisfied.
6/29/2016
Shari C. VERIFIED CUSTOMER
Vehicle Make : Ford
Communication about the progress of the work on my truck was lacking. I had called many times to get info, was told they would call me back, then I didn't get a call. Also, I started receiving inaccurate updates about my vehicle that involved the timeline (i.e. I received an email last Wednesday saying that my truck was on schedule to be done on the 28th, when in fact my truck was getting washed and was ready that night.). Communication with customers needs improvement.
In addition, a number of times the employees could not find my information and they sent my email saying she opted out of receiving updates which was not the case at all.
6/29/2016
David P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was treated professionally and honestly. I liked the updates as well. If necessary I will use your services in the future.
6/25/2016
Leticia V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Yes thank you!!
6/23/2016
Igor S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Marty is very professional account manager. Job eell done. Thank you
6/23/2016
Michael R. VERIFIED CUSTOMER
Vehicle Make : Honda
Drew was extremely helpful! Thank you for great service.
6/21/2016
David G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent have had all previous cars done and very satisfied
6/18/2016
Tamella T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You have repaired my cars 4 times in the past 20 years, and always do great work and provide great customer service, thanks!
6/17/2016
Katherine C. VERIFIED CUSTOMER
Vehicle Make : Ford
Only repair shop we have used in the 25 years we have been here. Would not use anyone else!
6/15/2016
Valverda W. VERIFIED CUSTOMER
Vehicle Make : Ford
The experience was great. Josh kept me in the know about my vehicle with frequent emails. Gave me options on what my insurance covers. Also him and Dawn was able to help with the rental company to come and pick me up so that I wouldn't have to wait a long time.