After I left your shop I realized my passenger side light cluster (blinker,running and head light)in the front and the blinker in the back are not working. I also noticed that there were things in my trunk moved all around and that there were things in my car moved around which did not make since they weren't doing work in my trunk or above my visor in my car. They were working on my outside passenger front door. My clock was wrong also meaning the battery was most likely unhooked. Which doesn't seem right either.
8/6/2016
John B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
There was some confusion regarding my appointment, but the work was excellent!
8/6/2016
John P. VERIFIED CUSTOMER
Vehicle Make : Acura
Easy drop-off experience, was kept in the loop with daily emails the whole way through, and it was ready to pick up on time and the process was very easy.
8/5/2016
Rosa E. VERIFIED CUSTOMER
Vehicle Make : Buick
Everyone was had great customer service. It took a little longer for repairs because initially I was told that it would take approximately 6 business days but it took 12 days.
8/5/2016
Ken M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Car was very dirty inside and out.It would be nicer to get it back clean.Thanks. Other than that they did a very good job.
8/2/2016
Michael D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Doug was fantastic with his service
8/2/2016
Lyn T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
beautiful job! Thank you so much!
7/30/2016
Susan L. VERIFIED CUSTOMER
Vehicle Make : Dodge
All the repairs were not made. We asked for the right headlamp to be tightened. We also sent an email reminder. The Tech said he didn't know anything about it.
7/30/2016
Angela E. VERIFIED CUSTOMER
Vehicle Make : Honda
Jeremy said how long it would take and kept me up to date daily on the cars status. The car looks great! Thank you
7/30/2016
David W. VERIFIED CUSTOMER
Vehicle Make : Ford
It took a little longer than I originally thought it would. But the initial estimate from the insurance company had errors and additional work was required. Being updated helped me to understand better. Marty was great at answering all my questions and explaining what all was required. The result was a vehicle coming out that looked substantially better than it did even before the hail damage. It is the wife's truck and she is 100% happy with it. Enough said.
7/29/2016
Phillip R. VERIFIED CUSTOMER
Vehicle Make : Ford
Repair took way too long: Work was scheduled far in advance of June 21 start date, but the car sat untouched at your shop for about two weeks before work started. Entire process should have been about 10 days, but took over a month.
Paint is OK, but slightly orange-peeled
7/28/2016
Michael J. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everyone was extremely helpful and my car looks amazing!
7/28/2016
Jan F. VERIFIED CUSTOMER
Vehicle Make : Mazda
The work that was quoted to us was for hail damage (paid by insurance) and to repair a dent (at our own expense). We had ONLY one chance to get this done since we had to pay for our own rental. After five & a half weeks ($1400 for a rental), only the hail damage was repaired. I don't have the money (or patience) to re-submit my car for repair and pay for a rental (no longer at Insurance company rates but at full price). My car STILL is not fully repaired! I put this at the feet of the owner - he is responsible to make sure that the procedures and processes are there to make sure that the work orders for each car match the quote and take into account all the work that needs to be done. Totally unacceptable. No, I wasn't charged for the work that wasn't done, but I paid for a rental expecting it to be completed. And unless you are going to cover the cost of a rental for me, don't ask me to come back.
7/28/2016
Steve H. VERIFIED CUSTOMER
Vehicle Make : Toyota
My visor clip is missing.
7/27/2016
James A. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Jeremy was very nice and really listen to what I had to say about my vehicle repairs. Herb's Paint and Body did a wonderful job on fixing the damages. I would recommend them. Great job!
7/25/2016
Candace W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Herb's did a great job on my repair. My customer service experience was very positive and my vehicle was completed by their original estimated time. Overall, I would do business with Herb's Pait and Body again and also send referrals their way!
7/25/2016
Lenore M. VERIFIED CUSTOMER
Vehicle Make : Dodge
I appreciate how responsive Drew and Tim were when I experienced an issue upon the return of my vehicle. I am certainly going to be a return customer if need be. I hope not ;) but sometimes things happen
7/21/2016
Dennis E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done
Thanks
7/21/2016
David S. VERIFIED CUSTOMER
Vehicle Make : Jeep
The car looks great!!!
Jeff **** at Herb's is OUTSTANDING!!!!
7/21/2016
Erin B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pete was an excellent representative and was honest and forthright. It is rare to see that these days, but it definitely would cause me to choose Herbs again.