Herb's Paint & Body Shops Corporate

Jessica did a great job of keeping me informed of progress. However, the after repair inspection & quality control process was not completed properly. I will need to bring the vehicle back in for a couple of issues. Example: Leaking water into rear hatch.

Customer service is always top notch! There is no better place!!!

Consistent excellence over many years. I refer Herb's to all of my clients because of your professionalism. Simply the Best!

Thank you for keeping me updated with your progress

Professional, courteous, and listened to my stupid jokes.! What more can you ask for? Thanks for a great experience

Customer service was excellent ????

I felt very informed along the way! The texting option for updates is terrific! Thank you for a beautiful job! My car looked great when I picked it up!!!!

good work

I called on 5/26/17 to see why I still had 2 hub caps missing off of my truck and I was told the man who spoke with me when I dropped my truck off would call me back. I had not heard back in 4 days so I called again on 5/31/17 And after speaking with a gentleman for a few minutes he transferred me to the guy I spoke with when I dropped off my truck. He told me be was busy and would call me back in 10 minutes. 2 hours went by and I still had not heard from him. I should not be chasing you guys down for not completing the job you committed to. Now, whenever I finally do get in touch with him there I will be driving 30 minutes out of my way and having to sit around and wait for this to be done and more than likely have to take time off work to do this. This was almost a really terrific experience as you guys did a,wonderful job on the rest of my truck. This has been so unprofessional and has left a really bad taste in my mouth for how this went down. I am very disappointed with how this is playing out and I truly hope this is the exception and not the "norm" for how you treat your customers. I even tried to give you guys more business and have other work done on my truck which also was not done. Needless to say I will be letting USAA know about my experience.

Truck looked great!

Accidents are terrible incidents to deal with, but Herb's made my experience so much easier on me. They are professionals who care for their clients at such a time and did an excellent job on my car. It looks like new!

Bryn kept me informed every step of the way. Always pleasant to deal with.

Awesome customer service from Jason and the blond young lady at the front desk

The only thing I saw was the vinyl stripe decal on the hatchback portion did have a slight cut in it when it was being applied.

Miguel was very helpful when I came by on Saturday for pick-up. Even though office was closed, he helped get my car since I was going to be out of town for several days. I would have appreciated a little more interaction during the process of repair (rec'd ****-2 emails over 10 days), but am overall satisfied

The entire team was fantastic and delivered great customer service.

Very professional and courteous.

Incredible people--caring, helpful, considerate, professional, etc. I could go on and on. There wasn't anyone in your group who helped me that wasn't absolutely wonderful. Thank you for such a great experience. I feel that I can recommend your team to anyone, knowing that they will be taken care of by such good people and that the quality of your repairs will be superb. John and Neil are two of your team that really stood out. They both went above and beyond to help me!

I will never trust my cars to anybody else but Herb's. Excellent Service from start to finish.

Excellent work! Great customer service!