Frank Gonzalez did a fantastic job in coordinating repairs to my car. He kept me informed all along the way. I never had to call to find out where we stood. While I hope I never need your services again, if I do, I want Frank as my CSR. He cared about my car and its repairs as if it were his own. You are lucky to have an employee like him.
6/22/2018
Frank R. VERIFIED CUSTOMER
Vehicle Make : Kia
Very pleasant people to deal with
6/22/2018
Byron N. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job on repair. I have a scratch on rear passenger door that you offered to repair even though it's not related to hitting the animal and it was not touched. I also have to replace the front license plate. Shoould I send invoice to State Farm or should I send it to you?
6/21/2018
Jeannie H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Work was great, but communication was lacking!!
6/21/2018
Dawn S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Everyone I came in contact with was very nice and professional. Hopefully I won't ever need repairs again but if I do, I will go to Herbs in Allen.
6/21/2018
Christi P. VERIFIED CUSTOMER
Vehicle Make : GMC
Scratched parts. Parts that were damaged not replaced. Greasy dirty hand prints on headliner.
6/21/2018
Nathan R. VERIFIED CUSTOMER
Vehicle Make : Ford
Nice work
6/20/2018
Kevin K. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The car looks better than before it was wrecked - great work product. The service was just as impressive. We are especially grateful for the effort Don put into managing the cost to avoid totaling the car. Fantastic experience overall - thank you!
6/19/2018
Gary G. VERIFIED CUSTOMER
Vehicle Make : Kia
You guys do great work! We have had 2 vehicles over there in the last month...very pleased with the professionalism, the quality of work and attention to detail...THANK-YOU!
6/18/2018
David H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I loved the personal updates as well as the text messages on the status of my repair. The quality of the work was outstanding!
6/16/2018
Kevin S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional communications and timely updates.
6/16/2018
Barrington S. VERIFIED CUSTOMER
Vehicle Make : Ford
Herbs was very professional & punctual with their updates on our repairs.
We are very pleased with their work on our vehicle. We will definitely use their services again if we need to.
6/16/2018
Cathy B. VERIFIED CUSTOMER
Vehicle Make : BMW
Herbs paint and body are the BEST!
6/16/2018
Warren R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
First rate work. Timely communication on progress. Very cordial staff. Made me feel like they cared for our car as if it was their own.
6/15/2018
Greg D. VERIFIED CUSTOMER
Vehicle Make : Lincoln
After the repair, the autolatching trunk feature ceased working. Need to have that fixed before we are 100% satisfied. Also, need to biff out some painting near rear bumber
6/15/2018
Amber M. VERIFIED CUSTOMER
Vehicle Make : Ford
My door still doesn’t work
6/15/2018
Margariet J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Prompt, courteous, and a well-done job.
Would recommend Herb's.
6/15/2018
Kenneth D. VERIFIED CUSTOMER
Vehicle Make : BMW
Frank did a great job keeping me informed of any delays, and progress.
6/14/2018
Steven C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Tell the Walnes the Plano location is great! We've always come to see them in Richardson, but now that we live further north, we went to the new location. Great team in Plano, too.