Excellent service. Completed job ahead of expected date.
8/9/2018
Leisa W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything went good. They kept me posted almost daily on the progress of the repairs. Everyone was professional and kind. I had my hail damage repair done at Herbs so I decided to have my collision damage done there also. Thank you for getting my car back to me quickly.
8/8/2018
Hugh L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Fast repair work; but big item was their daily reports on progress of work and estimated finish date...No reason to call them--they do all the calling by email or tests....Fantastic job with NO unnecessary work...I have used them 3-4 times over the years; and insurance companies trust them to be fair>>>HL (Dallas)..
8/7/2018
Philip N. VERIFIED CUSTOMER
Vehicle Make : Honda
Great efficient process
8/7/2018
Michael E. VERIFIED CUSTOMER
Vehicle Make : Lexus
The quality of the repair is superb. Glad I didn't take it to the dealer. Time in the shop was not bad, and am very satisfied with the time of return. Appreciated all the detailed updates along the time of repair. Very happy with how clean my car was inside and out. Very satisfied.
8/7/2018
Bill V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The website survey could not be submitted as something is wrong with the website. I did complete the survey however and I did give you all 9s and 10s. The websit survey, I cannot rate highly as it did not work. But I did not mean to imply that I was giving Don a ****. I was very pleased with working with Don.
8/6/2018
Lara C. VERIFIED CUSTOMER
Vehicle Make : Toyota
very professional and friendly service! thank you.
8/4/2018
Mary Katherine. VERIFIED CUSTOMER
Vehicle Make : GMC
I was told parts on my vehicle were going to be replaced, replacement parts were paid for and then the damaged parts were cleaned up and reinstalled. I have notified my insurance company
8/3/2018
James M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great experience
8/2/2018
Holly B. VERIFIED CUSTOMER
Vehicle Make : Honda
Herb's always does excellent work on my cars. They are pleasant to work with and I appreciate that they keep me informed of the status.
8/1/2018
Timothy P. VERIFIED CUSTOMER
Vehicle Make : Jeep
I am a long time customer and as always, you guys are great!
8/1/2018
Richard W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Jesse did a great job keeping me informed as to status of repair. Tech who repaired the vehicle did a fantastic job removing all hail dents. Second best part about having Herbs repair vehicle...car is spotless when returned.
8/1/2018
Stephen And. VERIFIED CUSTOMER
Vehicle Make : Nissan
Had very good communications with Frank, and best I can tell all the needed work was completed.
7/31/2018
Nelcy D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent place , my car was repaired very soon and everyday sent me an update about my car repair ??????
7/31/2018
Charles H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Herb’s made it so easy to get my car fixed. From Ashley at Enterprise to Matt and Jesse, the service was a 10 out of 10. In a day where customer service is many times forgotten, Herb’s knocked it out of the park. Please thank those I mentioned above.
7/31/2018
Husani F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Old parts were used for repair, bumper not secured and comes loose with light touch. Broken tow hitch cover used. Part of bumper stuck out at pick-up. Dirt caught in paint creating bumps. Inner plastic liner of trunk not reattached. Lower connectors loose. Car not returned with exterior or areas worked on clean. Could use better Saturday hours to enable easier drop off or pick-up. Timeliness of repairs was good. Appreciated ride to rental car.
7/29/2018
Philip B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great experience!! Wonderful people working there! I highly recommend you to friends. We are always well taken care of! Thank you!!!
7/28/2018
Sterling S. VERIFIED CUSTOMER
Vehicle Make : Honda
thumbs up
7/28/2018
Charles M. VERIFIED CUSTOMER
Vehicle Make : GMC
Josh was excellent to work with and all the repairs look great.